Clinical Education Specialist

Department Description:

The National Clinician Consultation Center (NCCC) is a program of the Goldschmidt Collective which is a unit within the Department of Family & Community Medicine. As part of the Goldschmidt Collective's focus on supporting U.S. based healthcare providers, NCCC provides rapid, state-of-the-art HIV/AIDS, viral hepatitis, and substance use education and guidance to health care providers (physicians, nurse practitioners, physician assistants, pharmacists and other health care professionals including health care professional learners) across the country through toll-free teleconsultation and online services. Its core clinical education topic areas include:

• HIV and viral hepatitis prevention, evaluation and management including pre-exposure and post-exposure prophylaxis and antiretroviral therapy (ART) as treatment

• Substance use evaluation and management including medications for substance use disorder treatment

Job Summary:

The National Clinician Consultation Center (NCCC) HIV/Viral Hepatitis Clinical Education Specialist will be responsible for providing clinical education to NCCC's external users/learners via the program's teleconsultation services and public-facing resources.

As an NCCC Clinical Education Specialist, the incumbent will utilize their clinical acumen and practice experience on HIV, viral hepatitis and substance use care to provide clinical education directly to NCCC users across its various teleconsultation services. This includes answering incoming calls from clinicians nationally regarding HIV, viral hepatitis, and other key co-occurring conditions (e.g., substance use/behavioral health disorders) as appropriate to their training and relevant clinical experience. The incumbent will also perform administrative/ operational duties that accompany their role as an educator with the NCCC, as well as the overall work of the NCCC, such as collecting and documenting relevant education/training activity information to ensure accurate and complete data for reporting and other purposes, preparing materials to distribute to callers, participating in quality improvement meetings and related activities (such as internal training sessions on emerging topics of interest), and assisting (as appropriate) with relevant regulatory activities to ensure program compliance. Education domains may also include best and emerging practices in HIV/viral hepatitis/SUD-related patient care, working with allied professionals to deliver team-based care in these areas, and impacts of systems/policy changes on health care delivery for people living with HIV/viral hepatitis/SUD.

The Clinical Education Specialist will interface with diverse internal and external stakeholders representing various professional and personal experiences: therefore, they will be expected to apply a warm and non-judgmental manner and consistently demonstrate interpersonal professionalism, sensitivity, and integrity. NCCC staff are asked to maintain a collaborative approach to their work and help cultivate standardized workflows and processes to ensure high-quality services are consistently provided and that program deliverables are met.

Currently the NCCC offers services 7 days/week; therefore, depending on the program's needs as well as applicant availability, the incumbent may be asked to help staff services on some weekends.

%

of time

Essential Function (Yes/No )

Key Responsibilities

(To be completed by Supervisor)

80%

Y

Provides tailored, case-based clinical education as well as documents and codes incoming NCCC calls across its multiple consultation lines (the program averages 30-50 calls/day across its services). Maintains up-to-date, "state of the art" knowledge in relevant areas (HIV prevention and treatment, viral hepatitis, etc.); this includes relevant clinical and scientific literature; clinical practice recommendations and federal guidelines. If needed, NCCC HIV/Viral Hepatitis Clinical Education Specialists will be expected to speak with other NCCC clinicians and/or designated specialty consultants on particularly challenging or unique cases.

5%

Y Participates in complex organization-wide professional health education program initiatives. Develops and maintains working partnerships with key stakeholders to ensure standardization and consistency across clinical practice areas.

5%

Y Maintains effective professional relationships with healthcare providers/learners as well as with fellow clinical education specialists and administrative staff to ensure seamless program operations and timely service to learners. Establishes and sustains working relationships with external agencies and resources in order to connect learners with practical solutions for patient care. Precepts early career professionals engaged in training opportunities and mentors new clinical staff during the onboarding process. Contributes to a collaborative team environment by sharing expertise, promoting consistency in clinical practice, and supporting program goals.

5%

N Actively participates in organization-wide committees and / or workgroups to help develop/improve processes, procedures, and improvements to the program.

5%

N As needs arise/resources allow, supports special NCCC projects. These may include, but are not limited to: specific clinical QI/QA initiatives and NCCC's growing implementation science work; conferences/meetings to promote NCCC services and provide group-based education/training to clinical peers.

100%

(To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Required Qualifications:

• Graduate-level (Master's or Doctorate) degree in related area of health professions training (e.g., MD/DO, MSN/DNP, Masters in PA studies, PharmD)
• Minimum 5 years of HIV primary care clinical experience. Specific topics in which clinical expertise is expected include but are not limited to: HIV screening/testing; HIV primary care; antiretroviral selection and treatment strategies; resistance testing interpretation; prevention, identification, and treatment of opportunistic infections; drug interactions and toxicity; HIV pre-exposure prophylaxis initiation and management including HIV testing before and during/after PrEP, PrEP eligibility and medication initiation/selection, and STI and other BBP screening.
• Highly developed interpersonal skills. Strong diplomacy skills and ability to develop strong working relationships with department, leadership, subject matter experts and external agencies. Proven ability to advise and influence all levels of leadership and staff.
• Highly developed skills and expertise in organizational and project management. Leads teams and directs projects through from inception to completion on schedule. Excellent personal organization skills.
• Demonstrated competence in the following areas: clinical practice, communication, clinical case management, leadership, problem identification and resolution, and clinical teaching/training

• Demonstrated ability to document encounters accurately and in a timely manner.

Required License:

• Valid Physician, Advanced Practice Nurse, Physician Assistant, or Pharmacist License

Preferred Qualifications:

• Minimum 3 years of perinatal HIV care clinical experience. Specific topics in which clinical expertise is expected include but are not limited to: HIV screening/testing in pregnancy, labor and delivery interventions, management of exposed infants, and antiretroviral management and monitoring during pregnancy and postpartum.
• Minimum 3 years of viral hepatitis care clinical experience. Specific topics in which clinical expertise is expected include but are not limited to: screening/testing for viral hepatitis; liver disease staging; antiviral treatment strategies and treatment selection; resistance testing interpretation; drug interactions and toxicity; and prevention of HBV/HCV transmission
• Prior experience preventing and managing complex blood borne pathogen exposures (i.e. HIV, hepatitis B, and hepatitis C).
• Minimum 3 years of substance use primary care clinical experience. Specific topics in which clinical expertise is expected include but are not limited to: SUD screening and diagnosis; withdrawal management; initiation and maintenance of SUD treatment; use and interpretation of toxicology screening; overdose prevention and treatment; harm reduction strategies including initiating/managing pharmacotherapies for substance use disorder treatment
• Minimum 5 years prior experience analyzing clinical studies and including new developments and approaches into clinical practice and/or guidance to other clinical providers.
• Prior experience training/educating diverse groups of clinical learners
• Experience working cross-functionally with clinical and non-clinical stakeholders

Required Qualifications:

• Graduate-level (Master's or Doctorate) degree in related area of health professions training (e.g., MD/DO, MSN/DNP, Masters in PA studies, PharmD)
• Minimum 5 years of HIV primary care clinical experience. Specific topics in which clinical expertise is expected include but are not limited to: HIV screening/testing; HIV primary care; antiretroviral selection and treatment strategies; resistance testing interpretation; prevention, identification, and treatment of opportunistic infections; drug interactions and toxicity; HIV pre-exposure prophylaxis initiation and management including HIV testing before and during/after PrEP, PrEP eligibility and medication initiation/selection, and STI and other BBP screening.
• Highly developed interpersonal skills. Strong diplomacy skills and ability to develop strong working relationships with department, leadership, subject matter experts and external agencies. Proven ability to advise and influence all levels of leadership and staff.
• Highly developed skills and expertise in organizational and project management. Leads teams and directs projects through from inception to completion on schedule. Excellent personal organization skills.
• Demonstrated competence in the following areas: clinical practice, communication, clinical case management, leadership, problem identification and resolution, and clinical teaching/training

• Demonstrated ability to document encounters accurately and in a timely manner.

Required License:

• Valid Physician, Advanced Practice Nurse, Physician Assistant, or Pharmacist License

Preferred Qualifications:

• Minimum 3 years of perinatal HIV care clinical experience. Specific topics in which clinical expertise is expected include but are not limited to: HIV screening/testing in pregnancy, labor and delivery interventions, management of exposed infants, and antiretroviral management and monitoring during pregnancy and postpartum.
• Minimum 3 years of viral hepatitis care clinical experience. Specific topics in which clinical expertise is expected include but are not limited to: screening/testing for viral hepatitis; liver disease staging; antiviral treatment strategies and treatment selection; resistance testing interpretation; drug interactions and toxicity; and prevention of HBV/HCV transmission
• Prior experience preventing and managing complex blood borne pathogen exposures (i.e. HIV, hepatitis B, and hepatitis C).
• Minimum 3 years of substance use primary care clinical experience. Specific topics in which clinical expertise is expected include but are not limited to: SUD screening and diagnosis; withdrawal management; initiation and maintenance of SUD treatment; use and interpretation of toxicology screening; overdose prevention and treatment; harm reduction strategies including initiating/managing pharmacotherapies for substance use disorder treatment
• Minimum 5 years prior experience analyzing clinical studies and including new developments and approaches into clinical practice and/or guidance to other clinical providers.
• Prior experience training/educating diverse groups of clinical learners
• Experience working cross-functionally with clinical and non-clinical stakeholders