UV Flatbed & Roll-to-Roll Field Service Engineer

Job Description

Job Description

Step into the field with swissQprint America

Picture your Monday morning: you’re wheels-up to a customer site, toolbox and laptop in tow, ready to bring a high-precision UV LED flatbed or roll-to-roll printer to life. By midweek, you’re optimizing print quality, diagnosing an electrical signal on an axis drive, and coaching operators on best practices. Friday finds you back at our Elgin office, restoring a trade‑in unit and fine‑tuning demo printers for the next showcase. That’s a week in the life of a swissQprint Field Service Engineer.

We build industry-leading large‑format printers—and we stand behind them with best‑in‑class service. If you’re curious, hands‑on, and energized by solving complex problems for customers, this fast‑moving role offers real impact and room to grow.

What you’ll take on

• Install, commission, maintain, and repair UV flatbed and roll‑to‑roll printers across the U.S. (travel 40%–75%).
• Own your travel logistics—book, coordinate, and optimize your trips; keep any points or loyalty rewards you earn.
• Provide remote hotline support when not on the road via phone, email, and TeamViewer‑style tools.
• Refurbish trade‑in machines and maintain demo units at our Elgin, IL facility.
• Collaborate with 2nd‑level support and engineering teams in Switzerland to drive product improvements.
• Complete service documentation and administrative tasks that keep processes running smoothly.
• Invest in continual learning to maintain and expand technical certifications and know‑how.

Where you’ll be

This is a full‑time role based in West Dundee, IL, with frequent U.S. travel.

What sets you up for success

• Customer focus —anticipate needs and deliver an exceptional service experience.
• Resilience —bounce back quickly and keep projects moving.
• Interpersonal strength —build trust with customers and teammates.
• Time/priority mastery —juggle tasks and deadlines with clarity.
• Accountability —own outcomes from start to finish.
• Teamwork —share knowledge and collaborate to win together.

Your background

• Robust mechanical and electrical foundation.
• Experience installing/servicing printers is a plus.
• Clear written and verbal communication with a customer‑friendly approach.
• Comfort working as part of a team.
• Located near our facilities or willing/able to relocate.
• Valid driver’s license.
• Solid computing skills, including Microsoft Word, Excel, and Outlook.

Technical strengths we value

• Mechanical troubleshooting
• Electrical systems diagnostics and repair
• Electrical troubleshooting
• Industrial automation equipment troubleshooting
• Maintenance and repair of complex machinery
• Industrial electrical experience
• Field service readiness and professionalism

Why swissQprint

We’re a high‑precision manufacturer with a reputation for integrity, quality, and going above and beyond. Our service team is central to our promise: helping customers succeed with an experience that reflects our brand. This is a dynamic environment with clear pathways for advancement—perfect for someone ambitious to learn, collaborative by nature, and eager for a bit of adventure.