Cloud & AI Sales Excellence Insights Lead

MCAPS-Core accelerates customer outcomes and business growth. By uniting product engineering marketing sales customer success and partners around a common customer mission we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution we win competitively capture market share and scale repeatable growth motions. We differentiate through value creation - delivering world-class AI-powered customer experiences that accelerate adoption strengthen loyalty and create sustainable competitive advantage driving growth that outpaces the market.

The Commercial Solution Area (CSA) and Cloud and AI Platforms (CAIP) Solution Area are pivotal in driving innovation and delivering comprehensive solutions to our customers. The CAIP Sales Strategy Planning & Excellence teams mission is to drive world-class operational excellence through strategic planning operational rigor and actionable insights enabling the Field GTM and GBB organizations to shape strategy simplify execution and accelerate business growth.

As a Senior Business Program Manager for CAIP Business Insights you will own the operating rhythm and the sales operations engine that keep the Cloud & AI Platforms business informed aligned and accountable. You will design and run the Monthly Business Review (MBR) leadership huddles and the feedback and user acceptance testing (UAT) loops that connect the field back to the teams building our tools and processes and you will turn performance and segment data into the insights leaders act on. This opportunity will allow you to build deep business acumen across Cloud and AI Platforms go-to-market motions develop executive-level communication and orchestration skills and shape how a global organization measures and improves its own execution.

You will report to the Business Operations Planning and Cross CAIP Strategy Leader and partner daily with CAIP segment and GTM leaders Sales Excellence Finance Business & Sales Operations Marketing and Engineering. Key to the role is your ability to simplify complexity hold a high bar on data quality and influence without authority across a broad stakeholder set.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Rhythm of Business design and execution. Own the end-to-end CAIP rhythm of business including the Monthly Business Review leadership and segment huddles and the supporting content calendar. Set the agenda drive pre-reads and executive-ready materials capture decisions and commitments and follow through to closure so each cycle starts where the last one ended.
• Feedback loops and UAT. Run the structured feedback mechanisms that surface field pain points and lead user acceptance testing for new reporting tooling and process changes before they reach the field. Prioritize findings with engineering and business owners track remediation and close the loop with the people who raised the issue.
• Sales operations performance management. Deliver the recurring performance view for CAIP across revenue consumption and pipeline health working with Sales Excellence Finance and BI to ensure a single trusted set of numbers. Identify variance early frame the underlying drivers and bring forward-looking recommendations rather than backward-looking recaps.
• Segment operations. Support segment-level operating needs across the CAIP business including coverage and territory data quality segmentation changes and their timing and the operational readiness required when a segment motion shifts. Ensure segment leaders have the reporting and cadence they need to run their business.
• Insights and executive communication. Translate operational and performance data into concise narratives for CAIP and Cloud & AI leadership connecting strategy execution and outcomes so that decisions are made on evidence and land with the field.
• Governance accountability and orchestration. Maintain the action and commitment tracking that follows every business review driving accountability by owner and due date across a matrixed stakeholder group and escalating risks and dependencies early.
• Continuous improvement and scale. Simplify and automate the operating mechanisms you own applying AI and agentic tooling where it removes manual effort and scale what works as repeatable practice across the CAIP organization.

Required/minimum qualifications

• Bachelors Degree in Business Marketing Sales Finance or related field AND 5 years experience in sales sales operations/management account management program management business development marketing consulting or a related field
  • OR equivalent experience.
• 3 years experience using data to drive business outcomes or inform business decisions.
• 3 years experience managing relationships with stakeholders clients and/or customers.

Additional or preferred qualifications

• Bachelors Degree in Business Marketing Sales Finance or related field AND 8 years experience in sales sales operations/management account management program management business development marketing consulting or a related field
  • OR equivalent experience.
• 3 years managing projects including planning managing timelines and tracking progress and/or change management experience.

Sales Excellence IC4 - The typical base pay range for this role across the U.S. is USD $106400 - $203600 per year. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $137600 - $222600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC