Principal Site Reliability Engineer

Job Description Uniphore is a leading B2B AI‑native company building multimodal architecture that combines Generative AI, Knowledge AI, Emotion AI, workflow automation, and co‑pilot guidance to create human‑centric processes and experiences for customers and employees. About the Role We are looking for a Principal Site Reliability Engineer to join our Platform Engineering team. The highest‑leverage work isn't a runbook; it is the service that enforces the runbook automatically. You will write production Go that runs across hundreds of services, build standards, frameworks, automations, agentic workflows, and self‑service capabilities that enable engineering teams while maintaining enterprise‑grade reliability and security. You will implement these in code, such as a Kubernetes Operator that enforces service readiness, a service that surfaces SLO health across the fleet, and an internal platform service that automates task execution. You will collaborate with feature teams as an expert advisor, maintaining oversight of our single/multi‑tenant, multi‑cloud infrastructure. This senior individual‑contributor role focuses on large‑scale, resilient, automated infrastructure rather than daily firefighting and involves on‑call participation covering all production systems. Responsibilities Invention: Define and execute long‑term architectural strategy for our multi‑cloud platforms. Own: Provide technical leadership through design reviews and code contributions, set technical direction, eliminate architectural barriers, and drive simplicity. Act as a key technical advisor to Engineering Leadership and Product Management, influencing strategic direction. Lead design reviews across Infrastructure focusing on automation, scalability, and reliability; align architectural roadmaps across teams. Partner with Security to build secure‑by‑default systems and remediate weaknesses. Own the reliability of the systems under your technical stewardship. Create the technical clarity—vision, standards, and tooling—that lets feature teams build, own, and operate their services. Participate in fleet‑wide on‑call, owning critical escalations across all production systems and converting recurring failure modes into permanent architectural fixes. Teach: Establish and evangelize design principles for reliable, secure, scalable systems; grow other engineers through mentorship and design review. Requirements 10+ years in DevOps/SRE/Platform Engineering, with demonstrated Staff‑ or Principal‑scope impact and a track record of transforming operational models. Production Go: you write Go regularly, understand its concurrency model, and can own Go services in production. Kubernetes depth: operational expertise and ability to extend it—understand the controller‑runtime model and write or maintain a Kubernetes Operator. Cloud & infrastructure: expert‑level AWS/GCP/Azure, Terraform, and multi‑cloud architecture, with strong cost‑optimization instincts. Production excellence: deep incident management, RCA process, and on‑call system design experience. Software engineering fundamentals: API design, testing, observability instrumentation, and service lifecycle ownership. Standards & documentation: strong technical writing; create operational procedures teams can self‑execute. Architecture & planning: RFC/PRD review experience; catch operational problems at design time. Collaboration & coaching: build team capability through tooling and knowledge transfer rather than doing the work for them. Nice to Haves Building Kubernetes Operators, controllers, or admission webhooks (controller‑runtime, kubebuilder). Contributions to open‑source infrastructure tooling. AWS Solutions Architect Professional or equivalent GCP/Azure certifications. Kubernetes certifications (CKA, CKAD, CKS). Platform engineering, developer experience, or internal developer portals (Backstage, etc.). GitOps patterns (ArgoCD, Flux) and policy‑as‑code tooling (OPA, Kyverno). Why You’ll Love This Role Your code is your leverage. Solutions you ship multiply across dozens of services and teams—preventing entire classes of problems rather than patching instances. You’ll shape the platform strategy, drive the transformation from reactive support to strategic platform partnership, and tackle the hardest problems such as multi‑tenant architecture scaling, cross‑service observability, and reliability challenges for our largest enterprise deployments. You will set the bar, define standards, incident‑management frameworks, and service‑ownership models that let teams graduate to full operational independence. Hiring Range $232,900 – $335,811 OTE — for Primary Location Palo Alto, CA Benefits Competitive base pay with annual incentive based on target achievement. Pre‑IPO stock options. Medical, dental, vision, 401(k) with match, and other health benefits. Generous paid time off, paid holidays, paid birthday day off, and other leave policies. Location USA – CA – Palo Alto Equal Opportunity Employer Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #J-18808-Ljbffr Uniphore Technologies North America Inc