Sr. Operations Quality Analyst [Remote]

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Operations Quality Analyst based in United States.

This role plays a key control and quality assurance function across the end-to-end Opportunity-to-Cash (O2C) lifecycle, ensuring billing accuracy, compliance, and operational integrity in a complex, high-volume technology environment. You will be responsible for identifying and preventing billing errors before and after invoicing, while strengthening controls that reduce revenue leakage and improve process efficiency. The position combines analytical review, audit execution, and cross-functional problem-solving to ensure data consistency across contracts, pricing, and billing systems. You will work closely with multiple internal teams to resolve discrepancies and improve upstream and downstream operational processes. The environment is fast-paced, data-driven, and highly collaborative, with a strong emphasis on continuous improvement and automation. This role is ideal for a detail-oriented professional who enjoys working at the intersection of finance operations, data quality, and system integrity. You will also contribute to process modernization initiatives, including analytics and AI-driven improvements.

Accountabilities:

• Perform pre-invoice validation of contracts, pricing structures, orders, and billing schedules to ensure accuracy prior to invoicing.
• Conduct post-invoice audits to identify billing discrepancies, revenue leakage, and inconsistencies in accounts receivable records.
• Investigate root causes of billing errors and partner with cross-functional teams to resolve issues efficiently and effectively.
• Validate product configurations, SKUs, entitlements, and billing logic to ensure alignment with contractual terms.
• Develop, implement, and enforce billing quality standards and controls across the O2C lifecycle.
• Track, analyze, and report key performance indicators such as billing accuracy, error rates, and process efficiency metrics.
• Build dashboards and analytical reports to support visibility into billing performance and operational risk.
• Support system implementations, testing activities, and data validation during platform changes or upgrades.
• Identify opportunities for automation, process optimization, and AI-driven improvements in billing operations.
• Ensure compliance with internal policies, audit requirements, and operational best practices.
• Provide training, guidance, and mentorship to junior team members to strengthen overall team capability.

Requirements:

• Associate’s or Bachelor’s degree in Business Administration, Finance, or related field, or equivalent experience.
• 3+ years of experience in billing operations, revenue assurance, auditing, or financial operations roles.
• Experience in SaaS, MSP, subscription, or services-based billing environments strongly preferred.
• Strong understanding of contract terms, pricing models, and billing processes, including usage-based or subscription models.
• Experience working with ERP, PSA, or billing systems and supporting system audits or implementations.
• Strong analytical skills with the ability to identify patterns, inconsistencies, and root causes in complex datasets.
• Excellent attention to detail with a strong focus on accuracy and data integrity.
• Ability to collaborate effectively across finance, operations, and technical teams to resolve issues.
• Strong communication skills with the ability to document findings and present insights clearly.
• Proactive mindset with a focus on continuous improvement and process optimization.

Benefits:

• Competitive compensation package aligned with experience
• Comprehensive medical, dental, and vision insurance coverage
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options
• 401(k) retirement plan with company match
• Unlimited paid time off and company holidays
• Disability, life insurance, and income protection coverage
• Remote-friendly work environment with flexible arrangements
• Employee assistance program (EAP) and wellness support resources
• Additional voluntary benefits including legal, identity theft protection, and pet insurance
• Career development opportunities in a high-growth, technology-driven organization.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.