Case Manager

Job description

DEPAUL USA, INC POSITION DESCRIPTION
TITLE: Case Manager
FLSA CLASSIFICATION: Non-Exempt
HOURS: Part-time (20 hours per week)
RESPONSIBLE TO: Director, Pine Bluff
DIRECT REPORTS: None
LOCATION: 1305 E 6th St, Pine Bluff, AR
SALARY: $18.00 per hour, paid bi-weekly

Mission
Depaul USA supports homeless and marginalized people, providing people experiencing homelessness with purpose and hope for a positive future. Our vision is that everyone has a place to call home and a stake in his or her community. In cities across the nation, we meet people where they are to address their needs. Through a combination of homelessness services and housing, Depaul USA is innovating and bringing real solutions to those facing homelessness.

Depaul USA is a growing, national, not-for-profit organization that serves more than 7,000 people annually and has a combined operating and capital budget in excess of $12.5 million. Our Vincentian values underpin what we do:
• We celebrate the potential of people;
• We put our words into action;
• We aim to take a wider role in civil society; and
• We believe in rights and responsibilities.


Please visit to learn more.


Depaul USA is proud to be an equal opportunity workplace, and we are firmly committed to creating an equitable and inclusive environment for all employees. If you need reasonable accommodation in any part of the hiring process, please let us know.

Position Description
The Opportunity House project provides emergency housing for 35 single adults and families. Services are recovery-oriented, trauma-informed and participant-centered. The Case Manager is responsible for conducting assessments to determine client needs and plans for obtaining needed services. The Case Manager will demonstrate direct assistance, coordination of care, and linkage to the appropriate services while developing support plans for residents. The goal of the program is prepare clients for permanent housing.


Primary Duties and Responsibilities
Essential Functions
• Outreach/screen potential clients for eligibility using the ESG guidelines for all referrals
• Provide guidance and support for clients completing intake assessments, referral interviews, regular case management meetings, service plans, semi-annual assessments and housing placement planning.
• Establish goals and complete case notes on goal progression in New Org data system on a weekly basis, at minimum.
• Meet with clients and complete intake paperwork in a timely manner for all new clients seeking case management or housing services.
• Track client enrollment and prepare reports, statistics, and paperwork as requested by supervisory staff and required by grants that support case management.
• Assess the needs of clients and refer them on to appropriate agencies and social service programs. Complete referrals for supportive services for Social Security, SNAP, housing, mental health assistance, health insurance, and other services. Monitor and assess connections to supportive services.
• Provide comprehensive employment navigation services, including career planning, job search assistance, employer referrals, and employment retention support.
• Facilitate at least one weekly group activity for program residents to build life skills, increase communication or promote recreation opportunities.
• Mediate conflicts or issues between clients and/or between clients and staff in a constructive and empathetic manner, fostering a safe and respectful environment for all participants.
• Ensure client files include required eligibility documents, progress notes, service plans, and other necessary paperwork
• Assist the program team with special events or other activities
• Provide medication, education and management
• Assist clients in obtaining and maintaining earned income including attending job training, improving job skills, pursuing education (e.g., GED), and finding employment
• Coordinate care with other service providers and involved supports

General Responsibilities
• Stays informed of current local and national events, trends, and issues (wherever possible) that impact Depaul USA's work with the homeless.
• Strives continuously to develop the role in collaboration with the supervisor to ensure that all tasks are undertaken effectively and appropriately, meeting the strategic goals and objectives of Depaul USA.
• Participates in internal/external meetings as required and attends training events, conferences, and other functions as necessary. Participates in regular supervision and annual appraisal and helps in identifying your job-related development and training needs.
• Ensures adherence to all Depaul USA policies and procedures, particularly those relating to Health and Safety, Safeguarding, Code of Practice, and Confidentiality.
• Contributes to the effective implementation of Depaul USA's Equal Opportunities Policy as it affects both the organization and its work with this client group.
• Undertakes the role professionally, always maintaining a high-quality work standard and always working in accordance with the Vision, Mission, and Values of Depaul USA.
• Undertakes any other duties that may be required which are commensurate with the role.


Qualifications
The ideal Case Manager will be a professional with at least one year of experience in case management with vulnerable segments of the population. S/he will have experience working with individuals who have faced homelessness and struggled with issues of mental illness, cognitive disabilities, and addictions, as well people who are newly housed or employed. The Case Manager should possess the following:
• Minimum of an associate's degree in related field (ex. social work, psychology, etc.); 1 year work experience in related field
• Demonstrated knowledge of core social work principles, ethics, and case management practices, including assessment, service planning, documentation, resource coordination, advocacy, and maintaining appropriate professional boundaries.
• Exceptional communication, multi-tasking, conflict management and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), and experience with data management systems
• Ability to organize tasks, events, people, and delegate effectively.
• Ability to exercise independent judgment when appropriate and strong decision-making skills.
• Familiarity with trauma-informed care, harm reduction models, and strengths-based approaches to service delivery.
• Experience working with diverse populations

Work Schedule:
• Onsite at Opportunity House with limited offsite work.
• Schedule: Monday-Friday, between 7:00 AM to 11:00 PM CST.
• Must be available to work occasional evenings and weekends as needed.

Benefits:
• Sick Leave
• 401(k) Retirement plan with employer match.
• 10 Observed holidays.
• Employee Assistance Program

Background Checks:
A background check (including a criminal records check) must be completed as part of the hiring process. Failure to satisfactorily complete the background check may affect application status or applicants' employment status.

Declaration:
This job description is intended to accurately reflect the duties, responsibilities, and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Depaul USA and management reserves the right to modify, add, or remove duties and assign other duties as necessary.

Equal Opportunity Employment Statement
Depaul USA is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

Thank you for considering Depaul USA! To apply, please submit your resume.

Deadline: Until Filled

To Apply: