PAYROLL SYSTEMS SPECIALIST

Summary of Position

Under the direct supervision of the Payroll Systems Manager, the Payroll Systems Specialist is responsible for day-to-day support needs along with improving Oracle Cloud as it relates to Payroll and the transactions and setup surrounding the Oracle Payroll function. This position will be responsible for supporting the Oracle Cloud HCM Payroll users along with ticket resolution, testing, and maintenance of the Oracle Payroll System.

Qualifications & Requirements

• Excellent verbal and written communication skills
• Strong organizational skills
• Strong interpersonal skills
• Proficient in Microsoft Office Suite
• 2+ years multi-state payroll processing experience
• 1+ years Oracle Cloud Payroll experience
• Strong Analytical and problem-solving skills, with high attention to detail
• Ability to handle confidential information with integrity and discretion
• Knowledge of payroll tax, payroll accounting, wage, and hour laws

Indicators & Attributes for Success

• Attention to detail
• Effective and decisive decision-making skills
• Cultural awareness
• Business acumen
• Customer/Client focus
• Critical evaluation
• Positive attitude
• Organizational and prioritization skills
• Communication skills
• Accountability
• Ethical practice
• Patience
• Flexibility
• Must be sensitive to corporate needs, employee goodwill, and the business needs

Primary Responsibilities

• Oversees Payroll tickets for HCM Help Desk.
• Researches, identifies, documents, and resolves payroll system issues ensuring timely resolution and communication.
• Provides guidance and supports the HR, Payroll, Operations, HCM Support, and Accounting Teams as related to Payroll Oracle Cloud HCM functionality.
• Submits and monitors Service Requests with Oracle Support for all Payroll Issues needing to be escalated to Oracle.
• Assists with testing payroll related updates, corrections, and new requirements.
• Creates and maintains payroll system documentation, test scripts, Quick Reference Guides (QRGs), and process documentation.
• Assists with Year End Payroll Project and related Payroll system tasks.
• Assists Payroll Systems Manager with technical initiatives as needed.
• Executes unit testing of Oracle Fusion Quarterly Updates.
• Informs management of any gaps and updates training documentation, as necessity
• Completes day-to-day duties with limited supervision.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.

Working Conditions/Environment

Operates in a professional and/or business casual office environment. Routinely uses standard office equipment such as laptops, photocopiers/scanners, and smartphones. Evening and weekend work may be required as job duties demand.