Senior Product Manager- Integrations

Title Senior Product Manager, Integrations Overview The Senior Product Manager, Integrations owns the product strategy, roadmap, and execution for Duck Creek’s integration portfolio. This role drives a unified integration strategy across the Duck Creek suite, encompassing iPaaS strategy, Anywhere Managed Integrations (AMI/AEI), API strategy, Connectors, and agentic extensibility solutions. The position reports to the Director of Cloud Platform Product Management and partners closely with Engineering, Architecture, Product, Customer Success, and cross‑functional stakeholders. Responsibilities Define and own the product strategy and roadmap for Duck Creek’s iPaaS and integration portfolio, consolidating the current integration landscape into a unified, governed layer that serves carrier customers across the suite. Own the product vision for how insurance carrier customers build, manage, and monitor integrations with third‑party systems through low‑code, self‑service experiences within Duck Creek’s products. Partner with Engineering and Architecture to evaluate and recommend integration platform technologies, ensuring alignment with Duck Creek’s Azure‑native infrastructure, multi‑tenant architecture, and security requirements. Define the API strategy, including API lifecycle management, versioning, developer experience, partner ecosystem enablement, and governance. Drive the Connector and AMI/AEI strategy, determining which pre‑built integrations (100+ to maintain, retire, or migrate) to support as the iPaaS strategy evolves. Provide product leadership for agentic extensibility capabilities that allow carriers and partners to extend Duck Creek’s platform through AI‑driven integration and automation workflows. Collaborate with Customer Success, Professional Services, and Sales to understand carrier integration pain points, capture requirements, and support value articulation for integration capabilities. Translate complex integration and platform architecture decisions into clear, prioritized product capabilities and outcomes that engineering teams can execute against. Establish and maintain governance frameworks for integration quality, security, monitoring, and lifecycle management across the suite. Define how the integration portfolio intersects with Duck Creek’s shared platform services (IAM, Eventing and CQRS frameworks, shared services, agentic platform frameworks), ensuring integration capabilities are designed to consume and extend those foundations rather than duplicate them. Partner with Product Owners on the platform services team to align integration and platform services strategies, supporting their growth into broader strategic decision‑making. Evaluate and recommend platform patterns and frameworks that improve developer experience, reduce duplication across product lines, and accelerate delivery of differentiating features. Requirements Bachelor’s or Masters degree and/or equivalent experience relevant to the functional area. 6+ years of experience in product management within SaaS, PaaS, or enterprise software environments. Demonstrated experience owning integration, platform, or infrastructure product domains (iPaaS, API management, integration platforms, middleware, or similar). Track record of driving platform or integration strategy across multiple product lines or business units. Experience evaluating, selecting, and driving adoption of third‑party platform technologies (integration platforms or similar). Working knowledge of API design and lifecycle management (REST, event‑driven, webhooks). Familiarity with cloud‑native architectures, multi‑tenant SaaS platforms, and Azure or equivalent cloud infrastructure. Skills & Knowledge Experience with embedded iPaaS or OEM integration platform strategies. Knowledge of P&C insurance business processes, carrier operations, or InsurTech product environments. Experience with Identity and Access Management (IAM), event‑driven architectures (CQRS, event sourcing), or shared services platform design. Exposure to agentic AI frameworks, AI‑driven automation, or extensibility platform design. Experience migrating from legacy integration engines (ETL/ELT pipelines, SOAP‑based integrations) to modern iPaaS or API‑first architectures. Practical experience using AI and LLM tools (Claude, ChatGPT, Microsoft Copilot) to accelerate product management workflows. Familiarity with agentic AI frameworks and patterns: LangChain/LangGraph, Semantic Kernel, Azure AI Agent Service, Copilot Studio, CrewAI, Anthropic Model Context Protocol (MCP), or OpenAI function calling/Assistants API. Familiarity with insurance data standards, bureau integrations, or financial services integration patterns. Ability to decompose complex integration and platform architecture problems into structured, prioritized product capabilities. Skill in evaluating platform technologies and making build‑vs‑buy‑vs‑partner recommendations with clear trade‑off analysis. Working knowledge of event‑driven architecture patterns (pub/sub, CQRS, message queues, webhooks) and how they apply to integration and platform services. Understanding of API governance, versioning strategies, and developer experience considerations. Ability to synthesize input from engineering, architecture, customer success, and carrier stakeholders into coherent product decisions. Strong written and verbal communication skills across technical and business audiences. Ability to translate architecture‑level decisions into business outcomes. Ability to drive initiatives forward within defined strategic direction and governance models while collaborating across teams. Sound judgment in surfacing risks, trade‑offs, and dependencies with recommendations (not just identifying problems, but showing up with a point of view on what to do about them). Ability to manage ambiguity and shifting priorities in complex, multi‑stakeholder environments. Consistent accountability for commitments, timelines, and outcomes. Comfort working across organizational boundaries, influencing without direct authority, and building alignment across engineering, product, and customer‑facing teams. Additional Information Travel: up to 10%. Work Authorization: Legally authorized to work in the country of job location. The Company does not sponsor visa petitions for this position. Compensation ranges (U.S. locations): 171,900 – 245,500: Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, Washington, DC metro areas. 163,700 – 233,900: Chicago, Dallas–Fort Worth, Houston, Minneapolis, Philadelphia metro areas, or Colorado, Connecticut, Maryland, Rhode Island, Vermont. 155,600 – 222,300: Georgia, Michigan, North Carolina, New Hampshire, Oregon, Wisconsin. 137,800 – 215,400: all other U.S. locations. This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility. Benefits Flexible work environment Medical, dental, vision, life, and disability insurance 401(k) retirement plan with match (6% employer match up to $12,000 annually) Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Paid holidays, vacation, and volunteer time Employee Assistance Program (EAP) Equal Opportunity Employer Duck Creek Technologies is an equal‑opportunity employer committed to diversity, equity, and inclusion. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, or military status. #J-18808-Ljbffr Duck Creek Technologies