Cleaning Services Technician - University of Maryland

Job Description

Job Description

Job Title: Cleaning Services Technician 

Reports To:  Facilities Operations Manager

Location: Discovery House at University of Maryland

Compensation: $20.50 - $21.50 per hour with comprehensive benefits package

FLSA Status: Non-Exempt

Company Information

Capstone On-Campus Management (COCM), with headquarters in Birmingham, Alabama, is a group of student housing professionals focused exclusively on the management of housing communities owned by non-profits and/or highly affiliated with a university.

Summary

The Cleaning Services Technician is responsible for maintaining the cleanliness, sanitation, and overall appearance of residential buildings, common areas, and surrounding grounds within a student housing community. This position plays a key role in creating a safe, welcoming, and well-maintained living environment for residents, guests, and campus partners.

Responsibilities include routine cleaning, sanitation, waste and recycling collection/disposal, event support, inspections, and special project work throughout the community. The Cleaning Services Technician is expected to complete assignments efficiently and professionally while maintaining high standards of cleanliness, safety, and customer service. Success in this role requires strong attention to detail, reliability, teamwork, and a positive, service-oriented attitude in all interactions with residents, coworkers, vendors, and visitors.

Essential Duties and Responsibilities

Cleaning & Custodial Operations:

• Clean and maintain residential common areas, including hallways, stairwells, elevators, lounges, offices, public restrooms, trash rooms, recycling rooms, and other shared spaces 
• Sweep, scrub, mop, vacuum, dust, sanitize, and disinfect assigned interior and exterior areas to ensure high standards of cleanliness and presentation 
• Clean carpets, rugs, upholstered furniture, windows, blinds, walls, ceilings, lighting fixtures, doors, and woodwork as needed 
• Responsible for the ongoing collection, removal, and proper disposal of trash and recyclable materials from interior trash rooms, common areas, and exterior areas throughout the site.
• Duties include transporting materials to designated trash dumpsters and recycling containers and maintaining clean and orderly waste collection areas.
• Replenish restroom and cleaning supplies to maintain properly stocked and sanitary facilities 
• Clean resident units when assigned and assist with apartment turnover preparation as needed during move-in and move-out periods 
• Complete all assigned housekeeping checklists, cleaning schedules, and project assignments accurately and on time

Safety, Sustainability & Inventory:

• Follow all safety procedures and properly utilize required personal protective equipment (PPE) 
• Support university and community sustainability initiatives through proper waste sorting, recycling collection, and responsible chemical usage 
• Maintain custodial equipment, carts, tools, and supplies in clean and organized condition 
• Monitor inventory levels of custodial supplies and communicate replenishment needs to supervisors in a timely manner 
• Ensure assigned areas consistently meet community appearance, cleanliness, sanitation, and safety standards

Customer Service & Teamwork:

• Respond to resident, student, staff, and guest requests in a professional, respectful, and customer-focused manner 
• Foster a positive and collaborative team environment through reliability, communication, and a willingness to support operational needs 
• Assist with securing buildings as assigned, including locking/unlocking doors and reporting suspicious activity or safety concerns 
• Perform additional duties and special projects assigned to support community operations and resident satisfaction

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

• High school diploma or general education degree (GED) is required. 
• At least one year of experience in working within housekeeping, custodial, facilities, hospitality, or residential community experience preferred
• Must have troubleshooting and communication skills.
• Verbal communication skills, including proficient reading comprehension and delivery.
• Must be a team player, we all must work together as we strive to provide the best service possible for our customers.  
• Must have personal initiative when seeing a need for cleaning within the community. 
• Must be punctual, organized, and able to meet deadlines. 
• Ability to stand, walk, bend, climb stairs, and perform physical cleaning tasks throughout scheduled shift
• Ability to move and lift up to 50 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is mid-to-high paced. The noise level is usually moderate. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit.  The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision. 

This is not an employment contract. 

Hourly pay rate commensurate with experience. Competitive benefits package, including health benefits, dental benefits, vision coverage, and 401K. 

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact COCM Recruitment from our website. We will make every effort to respond to your request for assistance as soon as possible. 

To provide equal employment opportunities to all individuals, employment decisions at Capstone On-Campus Management (COCM) will be based on qualifications, and abilities. COCM does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status, veteran status or any other characteristic protected by law.