Customer Excellence Operations Specialist

Job Description

Job Description

Job Summary : The CX Operations Specialist is a core member of the Customer Service team responsible for maintaining the data systems, billing processes, and operational workflows that keep the customer journey running smoothly. This individual contributor role requires strong attention to detail, a process-first mindset, and a collaborative spirit, partnering daily with Customer Service, Finance, Engineering, and Customer Success to ensure operational excellence and scalable service delivery.

Company Overview : Metron is a leading provider of AI-enabled smart water management solutions. We provide the hardware and "WaterScope" software required to monitor water usage, identify costly leaks, and transform how public utilities and real estate sectors manage their most precious resource. Join us in our mission to save billions of gallons of water through ingenuity and dedication.

Key Responsibilities

• Input and maintain accurate customer data across platforms including WaterScope, Salesforce, Rent Manager, QuickBooks, and Epicor; conduct routine data audits and monthly validation checks to uphold data integrity standards.
• Identify and resolve data discrepancies, escalating systemic issues to the appropriate team or Lead; support system enhancement and testing efforts in collaboration with Product and Engineering teams.
• Assist with the Tenant Billing process, including reviewing the accuracy of invoices, notices, and billing summaries; handle billing inquiries with clear, responsive communication to customers and internal stakeholders.
• Partner with Finance to ensure alignment across Salesforce, QuickBooks, Epicor, and related billing systems.
• Document operational workflows clearly, identify areas for improvement, and propose solutions that improve accuracy, reduce manual effort, and enhance service delivery.
• Support the rollout of new procedures, tools, and operational changes within the Customer Service team.
• Serve as a resource for Customer Service representatives on process questions and operational best practices; support onboarding workflows by ensuring customer setups and data flows are configured correctly in required systems.
• Assist with escalated cases requiring additional operational knowledge or cross-system investigation.
• Work closely with Customer Success, Finance, Product, Engineering, and Customer Service to resolve issues, streamline workflows, and communicate effectively on customer-impacting changes, system updates, and process adjustments.
• Contributes to team effort by accomplishing related results as needed.

Minimum Qualifications

• Associate’s or Bachelor’s degree in Business, Operations, or a related field preferred; equivalent combination of education and experience considered.
• 2–4 years in operations, customer success, or a related field with exposure to CRM or billing platforms.

• Strong data accuracy and attention to detail; demonstrated ability to catch discrepancies and maintain data integrity across multiple platforms.
• Familiarity with CRM and billing platforms such as Salesforce, QuickBooks, Epicor, Rent Manager, or similar tools.
• Process documentation skills; ability to identify workflow inefficiencies and propose practical, scalable improvements.
• Clear written and verbal communication skills; able to convey technical information effectively to both technical and non-technical audiences.
• Collaborative and proactive team player; comfortable working cross-functionally with Customer Success, Finance, Product, Engineering, and Customer Service teams.
• Customer service orientation with the ability to handle billing inquiries and escalated cases calmly and professionally.

Additional Information

• Location: Louisville, CO
• Employment Type: Full-time, 40+ hours a week
• Shift: Typical daytime hours; may vary based on project needs

Salary and Benefits

• Base Salary or Range: $25.00 to $27.00 hourly
• Summary of Benefits: Competitive package including Medical, Dental, and Vision plans; 401(k) with company match; and Paid Time Off (PTO)

Equal Opportunity Employer It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.

How to Apply If this sounds like a good match for your skills and interests, please apply using the form below. Please attach your resume to your application.

Close Date This position is expected to remain open until July 15, 2026.