Case Manager

Case Manager

Founded by Farhan Naqvi in 2008, Naqvi Injury Law has grown into one of Southern Nevada's most recognized personal injury firms known for exceptional results, standout client service, and a team culture that sets the bar in Las Vegas. Farhan has been honored multiple times as Best of Las Vegas in Personal Injury and Trial Law and recognized by leading national legal ranking programs. Just as important: we believe success means showing up for our community. Giving back isn't a side project here, it's part of who we are.

We've built something rare: a high-performing firm with a genuinely supportive, people-first culture. Our offices are visually striking and thoughtfully designed, and we take real pride in the experience we create for clients and for each other. We celebrate wins, learn fast, and invest in our team through training, feedback, and clear standards. You'll work alongside professionals who care deeply about doing great work, doing right by clients, and showing up for the Las Vegas community. If you bring positive energy, take ownership, and love delivering an elevated experience, you'll thrive here.

Competitive salary and great perks!

Full-time employees receive the following:

• Eligibility for health, dental and vision coverage following sixty-days employment, subject to plan terms. (With company-covered employee medical premium)
• Life Insurance
• Eligibility to voluntarily participate in a 401K plan with company match, subject to plan terms.
• 15-days Paid Time Off earned on a non-accrual basis, following sixty days employment.
• Paid holidays following sixty-day employment.

A Case Manager is responsible for managing personal injury cases from the time a client is retained through the progression of their claim. This role serves as a primary point of contact for clients and requires strong communication, organization, attention to detail, and the ability to effectively manage multiple cases and competing priorities.

The Case Manager is responsible for maintaining complete and accurate case files, monitoring case progress, and ensuring that important case-related tasks and deadlines are addressed in a timely manner. The Case Manager works closely with attorneys and other members of the firm to ensure clients receive exceptional service and that cases are properly prepared for resolution.

Manage an assigned caseload of personal injury clients from retention through resolution

Serve as a primary point of contact for clients throughout the life of their case

Maintain consistent, professional, and compassionate communication with clients regarding their case, treatment, and next steps

Build strong client relationships and provide an exceptional client experience throughout the case

Identify gaps or interruptions in client treatment and follow up appropriately

Communicate with insurance companies and claims representatives regarding case-related matters as directed

Gather and maintain accurate insurance policy and claim information

Maintain complete, accurate, and up-to-date electronic case files and case management system records

Document all significant client, provider, insurance, and case-related communications in the firm's case management system

Monitor case progress and ensure assigned tasks, follow-ups, and deadlines are completed timely

Identify potential issues, delays, or concerns that may impact the client's case and communicate them to the appropriate attorney or supervisor

Review and organize medical records, bills, and other documentation to assist with case evaluation and preparation

Assist attorneys with preparing cases for settlement, litigation, or other case-related proceedings

Coordinate with attorneys, Case Manager Assistants, medical providers, insurance companies, and other parties involved in the client's case

Review case files regularly to ensure documentation is complete and cases are progressing appropriately

Assist with settlement preparation by ensuring necessary records, bills, insurance information, liens, and other documentation are properly obtained and organized

Assist with identifying and tracking medical liens and other outstanding financial obligations related to the client's case

Maintain timely follow-up with clients and third parties regarding outstanding information and documentation

Escalate significant client concerns, treatment issues, insurance issues, or other case matters to the appropriate attorney or supervisor

Maintain strict confidentiality of client and firm information

Provide consistent and exceptional customer service throughout the life of the client's case

Follow established case management procedures and firm policies

Meet established department goals, productivity standards, and performance expectations

Other duties as assigned

Qualifications

• Must provide stellar customer service
• Excellent verbal and written communication skills
• Strong active listening and interpersonal skills
• Ability to build strong relationships and establish trust with clients
• Ability to communicate professionally and compassionately with clients regarding sensitive and personal matters
• Excellent organizational skills and ability to manage a caseload while effectively prioritizing competing deadlines and responsibilities
• Keen attention to detail and accuracy
• Strong follow-up skills and ability to take ownership of assigned cases and tasks
• Strong judgment, common sense, and problem-solving skills
• Ability to identify potential case issues and appropriately escalate matters to attorneys or supervisors
• Ability to remain calm, professional, and organized in a fast-paced, high-volume environment
• Ability to work independently while also collaborating effectively with attorneys and other team members
• Strong computer skills and proficiency with Microsoft Office Suite and computer-based systems
• Ability to learn and effectively utilize the firm's case management system
• Previous personal injury or law firm experience is strongly preferred
• Previous experience managing a personal injury caseload is preferred
• Knowledge of personal injury claims, medical treatment, insurance claims, and the settlement process is preferred
• Bilingual Spanish is highly preferred
• Current Nevada Notary Public commission is a plus

This role operates in a professional, climate-controlled office with moderate noise and frequent interaction with clients and team members. Must maintain strict confidentiality regarding all firm and client matters.

High-pressure, fast-paced environment requiring the ability to manage a high volume of calls while maintaining professionalism, accuracy, and exceptional customer service.

Standard work weeks require a minimum of 40 hours, with occasional evening or weekend work required based on client needs and business demands.

Must be able to remain in a stationary position (sitting or standing) for 80% or more of the workday.

Constantly operates a computer, telephone, headset, and other office equipment.

Frequently exchanges information in person, via telephone, email, or other approved digital platforms with prospective clients and team members.

Prolonged screen and telephone use.

Maintain a polished, professional, and client-ready appearance at all times while representing Naqvi Injury Law. Attire should be clean, well-maintained, properly fitted, and appropriate for a professional, client-facing environment.

Naqvi Injury Law is proud to be an Equal Opportunity Employer. We believe diverse perspectives make us stronger, and we are committed to building a team that reflects the communities we serve. We participate in the federal E-Verify Program.