Team Store Retail Manager - Citizens Bank Park

Team Store Retail Manager - Citizens Bank Park

Aramark is currently seeking a Team Store Retail Manager to support Citizens Bank Park, home of the Phillies! The Team Store Retail Manager must ensure efficient operations of their store in line with Aramark's policies, procedures, and client contract. The Manager coordinates the store's guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations.

Job Responsibilities

• Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution
• Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
• Ensure development and training of customer service programs and product knowledge
• Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
• Address and resolve any customer issues
• Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
• Periodically check and verify the accurate ticketing of merchandise
• Lead periodic physical inventories as well as potential count discrepancies
• Maintain effective client and customer rapport for mutually helpful business relationships

Qualifications

• Bachelor's degree preferred or at least 1-3 years of related retail management experience required
• Requires familiarity with Microsoft Office and Point of Sales systems
• Profit and loss (P&L) accountability and/or contract managed service experience preferred
• Requires ability to demonstrate excellent customer service using Aramark's standard service model
• Must be comfortable working in a collaborative team dynamic and possess strong organizational skills
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lbs. and ability to stand for extended periods of time
• Must have availability to work flexible event-based hours including evening, weekend, and potentially holiday hours

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.