Sr Spvr, Operations Mgmt

Senior Supervisor, Operations Management

Job Location: Rochester, NY

Job Code: CS20230304-99182

Job Schedule: Multiple Shifts and Shift Differentials Available

Job Description:

Supervises individual(s) typically consisting of support level employees.

Provides day-to-day work direction for direct report(s), focuses on maintaining steady workflow and productivity and resolving operational decisions.

Provides input on hiring, firing, promotion, performance and/or compensation decisions for direct report(s).

Reports to Senior Supervisor or higher.

Communicates with parties within and outside of own team, which may include customers or vendors.

Explains and interprets policies, practices and procedures of the area of responsibility to others within the organization.

Plans and establishes operational objectives for a team within a clearly defined job area.

Delivers operational results that have some impact on the achievement of departmental results. Assigns tasks to a team to achieve operational targets, service standards, etc.

Basic Qualifications:

Bachelor's Degree with a minimum of 4 years prior relevant experience or 2 years post-Secondary/ Associates Degree with a minimum of 8 years of prior related experience.

Preferred Qualifications:

Efficiently communicates with parties inside and outside of own team to explain and interpret policies, practices, and procedures.

Able to adjust basic procedures and processes.

Experienced planning and establishing operational objectives for a team with some impact on department results

Understands basic supervisory and lean approaches and has practical knowledge of job area.