Medical Staff Services Coordinator

Job Title

Credentialing Liaison

Job Description

General Summary

Provides highly skilled support via liaison representation to committees, medical staff departments, physicians and other entity personnel/administration. Performs complex, specialized function-related tasks with minimal supervision.

Responsibilities

Duties and Responsibilities Essential Functions:

• Provides support of physician and advanced practice provider initial/provisional credentialing and reappointment processes and ensures credentialing activities are completed accurately and within appropriate timeframes.
• Provides support of credentialing by maintaining an accurate, secure, and current database of all physicians and advanced practice providers.
• Employs critical thinking and independent judgment to evaluate and determine an applicant's eligibility for Medical Staff membership and privileges. Utilizes various internal and external resources and databases to gather and analyze physician and advanced practice providers credentialing and performance data used in the reappointment, peer review, and performance improvement processes of the medical staff.
• Leverages systems such as Symplr, Cactus, Axuall and SailPoint.
• Monitors timely and satisfactory completion of mandatory educational and training elements, including, but not limited to, LMSand privilege-specific training requirements.
• Recognizes, investigates, and validates discrepancies and adverse information obtained from credentialing applications, primary source verifications, or other sources.
• Utilizes critical thinking and discretion to maintain peer review and professional conduct protection, escalate safety and quality concerns, and recognize legal implications of credentialing functions.
• Collaborates with medical staff leaders and/or senior administration regarding confidential and time sensitive issues, to guarantee accurate review of provider credentials and qualifications.
• Drafts appropriate correspondence utilizing knowledge of state statutes and legal guidelines in requesting additional information from external medical and legal sources.
• Manages the collection and compilation of performance data for physician and advanced practice provider's quality profiles, including references for low volume providers.
• Compiles, evaluates and presents accurate and complete initial/provisional and reappointment applications, as well as all pertinent credentialing and accreditation information to Medical Staff leadership, Credentials Committee, Medical Executive Committee and the Board of Directors for review and appropriate action.
• Provides support to the medical staff, particularly elected and appointed Medical Staff Officers.

Common Expectations:

• Maintains adherence to required timelines in accordance with applicable section standards and expectations.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Inspires trust and confidence amongst stakeholders through reliability, authenticity, and accountability.

Travel Requirements:

• Estimated Amount: - Travel required, with occasional travel expected across system.

Qualifications

Qualifications Minimum Education:

• High School Diploma or GED Required
• Associates Degree Preferred

Work Experience:

• 2 years Experience in business administration or healthcare. Required
• 1 year Experience in medical staff services. Preferred

Knowledge, Skills, and Abilities:

• Medical Terminology preferred.
• Excellent interpersonal/communication skills and computer skills.

Benefits Offered:

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave