Assistant Service Advisor

Assistant Service Advisor

The responsibilities of an Assistant Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

Hollingsworth Richards Ford is looking for a motivated, customer focused individual to join our award winning service department as an Assistant Service Advisor. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast paced environment, and wants to build a long term career with opportunities for advancement.

As an Assistant Service Advisor, you will work alongside our experienced service advisors while receiving hands on training in several key areas of our service department.

You will be cross trained in:

• Assistant Service Advisor
• Cashier
• Loaner Vehicle Coordinator
• Mobile Service Advisor

This cross training allows you to gain valuable experience throughout the service department while preparing you for future advancement opportunities.

Primary responsibilities include:

• Greeting customers with a friendly and professional attitude
• Assisting service advisors with customer communication and repair order management
• Scheduling appointments and coordinating vehicle repairs
• Processing customer payments accurately
• Coordinating loaner vehicle reservations and returns
• Assisting with Mobile Service and Pick up & Delivery scheduling and customer updates
• Helping ensure an exceptional customer experience from arrival through vehicle pickup
• Working closely with advisors, technicians, and management to keep operations running efficiently

Qualifications include:

• Outstanding customer service and communication skills
• Positive attitude and willingness to learn
• Strong organizational and multitasking abilities
• Computer proficiency
• Valid driver's license with a clean driving record
• Automotive or dealership experience is helpful but not required. We are willing to train the right person.

What we offer includes:

• Competitive pay
• Paid training
• Career advancement opportunities
• Health, dental, and vision benefits
• Paid vacation
• Retirement plan
• Supportive team environment
• Stable, growing dealership with opportunities to build a long term career

If you enjoy working with people, are eager to learn, and want to become part of one of the area's leading Ford dealerships, we would love to meet you.

Apply today and start building your future with Hollingsworth Richards Ford!

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.