Senior Process Associate

Job details


Job Role


Process Associate - US

Work Location


Tempe, AZ

State / Region / Province


Arizona

Country


USA

Domain


Operations

Interest Group


IBPO USA

Company


IBPO USA

Requisition ID


149148BR

Senior Process Associate
Location: Tempe, AZ
Hybrid

In the role of Senior Process Associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.


Responsibilities may include but are not limited to:

• Experience in order management and customer support, with end-to-end ownership of case resolution
• Strong communication and stakeholder management skills, including handling escalations
• Familiarity with SAP / Salesforce / MS Office tools
• Ability to manage order status, queries, and customer interactions within SLA timelines
• A proactive approach to problem-solving and customer satisfaction

Qualifications

Basic

• High School Diploma or GED Equivalent
• At least 1 year of related work experience

Preferred

• Strong attention to detail and process adherence
• Customer-focused mindset with the ability to handle complex queries

About Us:
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.