Bilingual Call Center / Medical Inbound Calls

Medical Office Phone Representative

Hello!! Do you enjoy speaking on the phone and solving problems? Have you always wanted a chance to work in the medical field? We have the perfect position for you! We are a very busy medical practice that receives a lot of phone calls. You will be responsible for answering and scheduling all incoming calls in a timely manner. You will be responsible for obtaining and logging all necessary prior authorizations/referrals 48 hours prior to scheduled appointments in the EPIC medical billing system.

Accurate scheduling with appropriate provider. Verify patient's insurance. Request and obtain authorization prior to appointment.

Must have a positive and cheerful/friendly disposition. Must be able to communicate effectively. Must be patient and have excellent listening skills. Must be organized and able to multi-task. This is a high-volume, fast-paced, very busy office and the phones ring all day. Must be able to stay calm and polite, cheerful and helpful.

Bilingual Spanish/English is required.

We have an excellent benefit package that includes a fully-paid medical insurance plan and a membership to the YMCA!

Requirements

• Bilingual Spanish/English preferred but not required
• High School Diploma or Equivalent
• Two years experience in a medical office setting
• Excellent organizational skills
• Must be able to prioritize
• Communication skills must be excellent
• Must be able to attend work at scheduled time on scheduled days with minimal absences
• Must be HIPAA compliant at all times.
• Computer skills: Outlook, Windows, Microsoft Word, Electronic Medical Records/Electronic Health Records (EPIC)

Florida Urology Partners is committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.