Loan Servicing Assistant

Loan Servicing Assistant

DPP is seeking a loan servicing assistant for an opportunity with our client in the banking industry in Columbia, SC. Location: partially onsite Tues., Wed., and Thurs. in Columbia, SC. Remote Mon. and Fri. Duration: 12 months; W2 position.

Position description:

• The loan servicing assistant supports the servicing of mortgage loans. Work may entail working with sub-servicers on default and/or non-default loans.
• Responsibilities may include processing routine transactions, documenting loan history, responding to customers, investors, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining the appropriate course of action.

What you'll be doing:

• Handle inbound mortgage-related inquiries, resolve issues, or escalate as needed.
• Enter, monitor, and close cases in the bank's case management system.
• Create and track escalated requests and complaints in CSG Assyst.
• Retrieve, maintain, and update customer account information across systems.
• Collaborate with sub-servicers to process adjustments, corrections, and changes.
• Review and execute interest rate reduction modifications and recast requests.
• Ensure compliance with mortgage regulations, policies, and service standards.
• Scan and update executed documents and loan data in sub-servicing systems.
• Prepare and review reports for audits, investor requirements, and regulatory reviews.
• Perform additional duties, including monitoring claims, updating procedures, and supporting OFAC and annual reviews.

What you'll need:

• High school diploma required.
• 23 years of customer service experience; 12 years of mortgage experience preferred.
• Strong follow-up, problem-solving, and analytical skills.
• Excellent written and verbal communication abilities.
• Proficient in Microsoft Office and other business applications.
• Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
• Maintain confidentiality and professionalism at all times.