Pre-Arrival Specialist
Hyatt Vacation Ownership
Pre-Arrival Specialist at Hyatt Vacation Club (HVC)
At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Pre-Arrival Specialist at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories where everyone is connected by care and inclusivity.
Part Time, 1st/2nd shift
Weekends and Holidays Required
Where great benefits lead to a life fulfilled.
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- Benefit Eligibility will vary by position
Site Specific Perks
- Free On-Site Parking
- Department celebrations
- Associate Appreciation Week
- Monthly associate recognition and reward programs
- Stipend for work shoes
As a Pre-Arrival Specialist, a typical day will include:
- Creates, maintains, and updates the pre-arrival templates and Owner communications.
- Coordinates with other departments to conduct routine maintenance.
- Replies to all Vacation Planning emails/calls within the specified time frame.
- Corresponds with guests regarding villa location and other special requests.
- Communicates special requests to other departments and/or VIP amenities.
Guest Experience and Company Standards
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
To Become a Pre-Arrival Specialist at HVC:
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 10 lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Hyatt Vacation OwnershipVacancy posted 4 hours ago
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