ScienceLogic SL1 Platform Architect

Overview:

Role: ScienceLogic SL1 Platform Architect

Location: West Palm Beach, FL

Duration: 6 months

Technical Skills

• Deep expertise in ScienceLogic (SL1) platform architecture, administration, On prem set up and configuration

• Strong understanding of monitoring protocols: SNMP, WMI, SSH, PowerShell, API, JDBC

• Proficiency in network, server (Windows, Linux, AIX), database (Oracle, SQL Server, DB2), and application monitoring

• Experience with ServiceNow integration, event management, and CMDB synchronization

• Knowledge of scripting languages (Python, PowerShell, Shell) for automation and custom monitoring

• Understanding of IT infrastructure including virtualization (VMware, vCenter), storage, and cloud platforms

Professional Skills

• Excellent analytical and problem-solving abilities with attention to detail

• Strong communication skills for technical and non-technical audiences

• Ability to manage multiple priorities and coordinate across teams

• Project management capabilities for monitoring implementation initiatives

• Collaborative approach with ability to mentor and guide team members

Experience Requirements

• 5+ years of experience with ScienceLogic platform administration and monitoring solutions

• Proven track record of large-scale monitoring implementations and migrations

• Experience with ITSM tools, particularly ServiceNow

• Background in enterprise IT infrastructure and operations

• Certification in ScienceLogic or related monitoring technologies (preferred)

Key Performance Indicators

• Monitoring platform availability and performance

• Successful completion of device onboarding and go-live milestones

• Alert accuracy and reduction of monitoring noise

• Stakeholder satisfaction with monitoring solutions

• Timely resolution of platform issues and enhancement requests

• Knowledge transfer and documentation quality

Work Environment

• Collaborative team environment with cross-functional coordination

• Participation in planning sessions, UAT meetings, and technical reviews

• Occasional off-hours support for platform upgrades and critical issues

• Continuous learning to stay current with platform updates and industry best practices

Platform Expertise & Administration

• Serve as the primary technical resource for ScienceLogic platform architecture, configuration, and best practices

• Design, implement, and optimize monitoring solutions across diverse technology stacks including servers, databases, network devices, applications, and cloud infrastructure

• Manage platform upgrades, patches, and enhancements while ensuring minimal disruption to monitoring services

• Configure and maintain collectors, dynamic applications, power packs, and custom monitoring solutions

Technical Leadership & Strategy

• Provide strategic direction for monitoring and observability roadmap aligned with business objectives

• Lead technical design sessions and architecture reviews for monitoring implementations

• Evaluate and recommend platform enhancements, integrations, and scalability improvements

• Drive continuous improvement initiatives to optimize monitoring coverage, alert accuracy, and incident response

Stakeholder Collaboration & Support

• Partner with cross-functional teams including infrastructure, application, database, network, and security teams

• Conduct User Acceptance Testing (UAT) sessions and coordinate go-live activities for monitoring waves

• Provide expert guidance on alert policies, event correlation, threshold tuning, and incident management workflows

• Facilitate training sessions and create documentation for end users and technical teams

Integration & Automation

• Design and implement integrations with ServiceNow, CMDB, and other enterprise tools

• Develop automation workflows for device onboarding, maintenance mode management, and alert enrichment

• Configure SNMP traps, API integrations, and custom data collection methods

• Optimize ServiceNow event management and incident creation processes

Troubleshooting & Problem Resolution

• Investigate and resolve complex platform issues including collection failures, performance bottlenecks, and integration problems

• Coordinate with ScienceLogic vendor support and engineering teams for escalated issues

• Perform root cause analysis and implement corrective actions for monitoring gaps or failures

• Monitor platform health, performance metrics, and capacity planning