CUSTOMER SERVICE REPRESENTATIVE - ISLAMORADA BRANCH

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE - ISLAMORADA BRANCH

Salary Range: $21-23 per hour depending upon experience and education.

Previous Banking experience required.

First State Bank of the Florida Keys is a customer-focused bank with a long history of serving, reaching out, and connecting with the community. Founded in 1955 with a single branch in Key West, the Bank has grown and changed, as has the surrounding community, but our core values remain the same. First State Bank of the Florida Keys recognizes that what sets us apart are our people.

Here's why you should join the First State Bank:

• Competitive Salary and Hourly Pay Rates
• Medical, Dental, Vision, Life, Long-Term Disability plans available
• 401K Retirement Program with employer matching
• Paid Time Off plus Federal Bank Holidays
• Profit Sharing Program
• Tuition Reimbursement

Position Summary:

The Customer Service Representative (CSR) handles customer needs in the Branch, as well as a high volume of telephone calls to assist customers with questions on their accounts. The CSR meets the needs of customers by providing quality service.

Position Responsibilities:

• Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties
• Process all account maintenance requests
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary
• Research customer questions regarding electronic funds transfers and initiate "Reg E" disputes when appropriate, including the completion of all necessary documents and affidavits
• Open new accounts and cross-sell bank products and services based on customer needs in accordance with the banks' program standards
• Process consumer loan applications
• Relate customer requests for service charge rebates to the branch manager
• Verify information on debit card applications to the information in customer database and input debit cards in the system
• Perform customer requested research
• Notify the research and adjustment coordinator of required adjustments as reported by customers
• Contact customers to notify them that check orders and/or debit cards are ready to pick up at the bank
• Act as a backup on the teller line as needed
• Perform daily maintenance functions of ATM(s)
• Performs all safe deposit functions daily if applicable to the branch
• Responsibilities also include other duties as assigned by the supervisor/manager

Competencies:

• Flexible and highly motivated team member
• Work under pressure in a fast-paced work environment
• Good communication skills to provide excellent service to our valued customers

Required Education & Experience:

• High School Diploma, GED or equivalent
• Previous Banking
• Customer Service
• Cash Handling

Essential Job Functions:

Essential job functions include the employee occupying this position frequently will be required to perform problem resolution, and communicate with both internal and external customers. The employee must be able to remain in a stationary position 50 percent of the time; frequently operate a telephone, computer, printer, copier and fax machine; and occasionally move about inside the office to access file cabinets, office machinery, etc.

First State Bank of the Florida Keys is an equal opportunity employer which provides equal employment opportunities to all qualified individuals without regard to race, color, religion, gender, age, national origin, citizenship, disability, sexual orientation, marital status or any other basis protected by federal, state or local laws.

EOE M/F/V/D