Call Center Specialist, Harrington Hospital, Southbridge - 40 Hours, Days

UMass Memorial Health - 61 Pine Street - Responsibilities: Answer telephones, engage clinical staff when appropriate for assistance, and manage call times to maintain an average of four minutes per call; Schedule appointments using templates and correct appointment types; Verify patient insurance eligibility prior to appointments and communicate financial obligations; Update patient demographics in the EHR system; Maintain HIPAA compliance and professional conduct; assist in ensuring smooth office operations