Dental Lab Customer Support Representative

Dental Lab Customer Support Representative

Modern Dental Laboratory USA is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high-energy, well-organized individual for the position of Customer Support Representative to join our team in Livermore, California.

Our Company has the following to offer:

• Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
• Flexible working hours
• Career advancement opportunities
• Investments in the latest technology
• Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Job Description

Primary Responsibilities & Skills:

• Responsible for tracking, entering, and researching information in current systems
• Prepare material for shipping by weighing, packaging, stamping, and preparing necessary shipping forms such as invoices and shipping labels
• Disinfect all incoming cases following laboratory safety processes
• Provide exceptional customer service via phone, email, and blog
• Assemble and fill boxes with items that need to be shipped
• Unload, sort, and prioritize incoming packages for case entry
• Maintain inventory of shipping materials and supplies
• Provide support to employees and managers in the handling of all shipping related activities, including routing internal drivers for package pickup and delivery
• All other duties as assigned or as otherwise required

Qualifications

• Knowledge of dental lab products, materials, and techniques preferred
• Basic computer knowledge with ability to learn new programs
• Strong interpersonal, verbal, and written communication
• High attention to detail with the upmost accuracy is required
• Understanding of general administrative policies and procedures
• Self-motivated with strong organization skills and ability to manage multiple tasks in a fast-paced, high volume environment.
• Maintain clean equipment and work area
• Ability to stand for long periods of time; Ability to lift up to 30 lbs.
• Team Player a MUST
• High school diploma or equivalent required

Additional Information

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.