Program Manager - Innovative Concept Design

We are seeking an experienced NPI Program Manager to support global new product introductions and market expansions. This role is highly executionfocused and centered on operational readiness, crossfunctional coordination, and disciplined delivery against established launch playbooks.

The ideal candidate has led new product launches-physical products and/or software/service offerings-and thrives in complex, crossfunctional environments. This role partners closely with product, engineering, marketing, sales, and postsales organizations to ensure launches are operationally sound, scalable, and ready for customers worldwide.

Key Responsibilities:
- Lead execution for new product introductions (NPI) and launches into new global markets.
- Drive operational readiness for launches, ensuring all required playbooks, processes, and enablement are in place prior to launch.
- Manage detailed program plans, milestones, dependencies, risks, and launch readiness criteria.
- Ensure launches meet quality, timing, and scalability requirements.
- Partner with internal teams responsible for defining service and support strategy for new products.
- Translate service strategy into executable delivery plans across postsales organizations.
- Ensure postsales support environments are launchready (strong plus for candidates with prior postsales or support experience).

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 5+ years of experience in program management working with NPI and Product Launches
- Proven experience driving execution for new product launches or market expansions.
- Strong operational mindset with a focus on readiness, execution, and delivery.
- Demonstrated ability to lead complex, crossfunctional programs without direct authority.
- Experience working with global teams and managing global launches.
- Experience supporting new physical products and/or software/service offerings.
- Background working closely with postsales support, CX, or service organizations.
- Familiarity with NPI launch playbooks, operational readiness frameworks, or scaled launch models.


Nice to Have Skills & Experience
- Experience building out business requirements


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.