Field Service Engineer (Laboratory Equipment-Greater Boston area)

Thermo Fisher Scientific

Field Service Engineer responsible for installing, maintaining, and repairing laboratory instruments across the Greater Boston territory. This customer-facing role combines technical expertise with service delivery to support instrument installations, preventive maintenance, and troubleshooting for laboratory equipment users.

Responsibilities

Perform onsite installation, upgrades, troubleshooting, repairs, and preventive maintenance of laboratory instruments
Build and maintain long-term customer relationships through professional technical support and responsiveness
Complete service documentation accurately including Cloud for Service ticket management and Field Service Reports
Identify customer service needs and support service contract sales and related products
Collaborate with internal teams to resolve issues and improve operational processes

Requirements

Bachelor's degree in engineering, biology, chemistry, or related field
3+ years in science, engineering, technical service, or customer-facing role
Strong troubleshooting and independent problem-solving abilities
Excellent interpersonal and communication skills
Ability to lift 40 lbs. and stand for extended periods
Willingness to travel 25–75% of working time to customer sites

Apply

Vacancy posted 23 days ago

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