IT Support Technician New Mountain View, CA

This role at Lunar Energy will be varied and exciting, working alongside both a local and international team. The ideal candidate will be personable, conscientious, curious by nature, and willing to take the initiative to resolve issues either before they occur or in short order to prevent them from escalating. Lunar Energy was founded to transition homes to 100% clean energy—making our electricity greener, our air cleaner and our energy more safe, secure and reliable for all. We’re a fast-growing, global company building the world’s best clean energy products to electrify all homes and connect communities to form clean, resilient virtual power plants. On a given day at Lunar, you’ll likely: Provide 1st/2nd line support to colleagues concerning issues with their devices or using any of the company’s SaaS platforms Procure equipment for new hires, provision accounts, or handle employee on/off-boarding Identify issues with and optimize IT processes Use AI tools to speed up troubleshooting, automate repetitive tasks, and streamline documentation Ensure smooth delivery and operation of IT services by monitoring system performance Research and recommend new products or services Office systems support (video conferencing, room booking, access control, media systems) User onboarding/offboarding and basic training Documentation of new and existing platforms & processes Problem determination of network and connectivity issues Device procurement for various types of service requests Monitoring of endpoint management and security tools, proactively remediating issues Maintaining an inventory process, maintaining storage cleanliness Various projects to streamline all the above, automate processes, improve security etc Desired Skills: Excellent communication skills, with the ability to talk and present to a range of audiences Ability to strive for an excellent customer experience while driving results Excellent attention to detail and a methodical approach A passion for creating solutions with a positive attitude to change The ability to work under pressure on multiple projects within your project timeframes Excellent analytical skills and an informed, evidence-based approach macOS and Windows device support & management Familiarity with Google Workspace & Slack Familiarity with MDM solutions Familiarity with Atlassian suite (Jira, Confluence, etc) Okta administration Scripting (Python, Bash, Powershell) Kandji Intune/Endpoint Manager We’re dedicated to creating a remarkable employee experience. At Lunar, competitive base pay is one part of our total compensation package. Lunar employees also have the opportunity to become Lunar shareholders by getting equity in a fast-growing company and participating in our employee stock program. Additional benefits include: Medical, dental, and vision insurance for employees and dependents Tax deferred 401(k) plan Paid parental leave for all full time employees including 12 weeks paid parental leave for the birthing mother and 6 weeks paid parental leave for the non-birthing parent Subsidized EV charging and pre-tax commuter benefits Our DE&I Philosophy: Lunar Energy is an equal opportunity employer. We are committed to attracting, developing and retaining diverse talent by supporting an inclusive workplace. Lunar recruits, hires, trains, promotes, compensates, and administers all personnel actions without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. Our Compensation Philosophy: Our goal is to ensure that all Lunar Energy employees are fairly compensated. Please note that the salary range information that follows is a good faith estimate for this position provided pursuant to the Pay Transparency for Pay Equity Act for California applicants. The salary range estimate for this position depending on level of experience is $75,000 - $90,000 USD The actual offer, reflecting the total compensation package & benefits, will be at the company’s sole discretion, and determined by factors including but not limited to years of experience, job level, geographic location, and other relevant business considerations. The company also reserves the right to amend or modify this job description, employee perks, and benefits at any time. Apply for this job * indicates a required field First Name * Last Name * Preferred First Name Email * Phone Country Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile * Are you legally authorized to work in the United States/Canada? * Select... Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? * Select... This is an onsite position at our HQ office in Mountain View, CA. Are you currently located within a commutable distance to the office, or are you willing to relocate for this position? * Select... U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process. How would you describe your gender identity? (mark all that apply) Select... How would you describe your racial/ethnic background? (mark all that apply) Select... How would you describe your sexual orientation? (mark all that apply) Select... Do you identify as transgender? Select... Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select... Are you a veteran or active member of the United States Armed Forces? Select... #J-18808-Ljbffr Lunar Energy, Inc.