Hospitality Supervisor

Restaurant Hospitality SupervisorThrive Restaurant Group is a family-owned restaurant company that's been in business for over 50 years, and we're looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.In Applebee's, we're known as Legacy Apple. Applebee's has become synonymous with the neighborhood, which inspires us to be a good neighbor in the communities we serve, not just a great place to eat. Whether we're helping save a high school prom, or raising money for children battling cancer, we've given over $5 million to strengthen the lives and relationships in our communities. Our guiding value is "Be a Good Neighbor".Role: Restaurant Hospitality Supervisor (Hourly)Invitation: To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As the restaurant supervisor, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.This role is designed to prepare someone for restaurant management. Our expectation is for you to learn the skills and leadership needed to be successful as a Manager someday. We don't expect you to be an expert just yet! We'll help you with your development and look forward to watching you grow your skills with us.Responsibilities and DutiesLead and oversee the operation of the restaurant dining room and kitchenAssist the Managers with recruiting, leading, training, and developing the hospitality team to mastery of their roles (trainers, bartenders, servers, hosts)Actively lead by providing vision, coaching, and feedback around the guest experience to ensure friendly and efficient serviceFoster team cohesiveness and positive team working environmentOversee opening and closing activitiesEnsure excellent customer serviceEnsure cleanliness and sanitationEnsure compliance with all health, safety, and hygiene standards and policiesEnsure compliance with all security proceduresEnsure compliance with all alcoholic beverage regulationsMonitor and assist with Team Member duties during peak times to expedite serviceMonitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standardsInvestigate and resolve guest complaints regarding food quality, service, or accommodationsReport personnel problems to Managers including, but not limited to issues such as tardiness, cell phones, language, attitude, dress codeAdhere to state and federal regulationsExplore opportunities to add value and make a difference through job accomplishmentsLearn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsPerform manual service or maintenance tasks as neededLearn administrative and accounting duties according to standard company policy, including forecasting, scheduling, budgeting, labor management, inventory management, and moreOther duties as assignedKey CompetenciesPeople-first OrientationDeveloping TalentGuest ServiceInterpersonal InfluenceProblem Solving/Decision MakingExecution of Brand Mindsets and StandardsLeading by ExampleOperations Knowledge and AnalysisPlanning, Executing and Results OrientationManaging PerformanceStaffing and DevelopmentManaging RelationshipsPassion for Serving OthersIntegrity and Personal OwnershipSelf ManagementRequired QualificationsPrevious experience in a casual dining restaurantMinimum one (1) years of experience in a supervisory roleAble to make decisionsAble to identify and resolve problemsAble to guide, direct, and motivate staffAble to plan and prioritize tasksAble to teach and train staffAble to monitor processes, materials, and resourcesAble to operate, repair, and maintain equipmentAble to perform administrative tasksKnowledge of food safety and sanitation practices and regulationsAble to deal with confidential information and/or issues using discretion and good judgmentWorking Conditions and Physical RequirementsAble to work and verbally communicate effectively with other team membersAble to engage the public in a positive mannerAble and willing to work with others as a teamAble to reach and bend and frequently lift up to 50 poundsAble to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hoursAble to work in a standing position for long periods of up to 6 hours in lengthAble to perform repetitive tasks with little or no breakAble to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materialsAble to work flexible schedules including evenings and weekends, generally 35-45 hours per weekAble to travel quarterly intervals to required management meetings and or training sessionsThrive Restaurant Group is an Equal Opportunity Employer.Location: Jacksonville, NCPay: $12 - $15 per hour