Help Desk Analyst - Overnight shift
1872 Consulting
Help Desk Analyst - 2 openings, both overnight shift
Chicago, IL - hybrid onsite: 3 days/week onsite in the loop, 2 days work from home Overnight Shift Openings
Shift 1:
• Thursday 10 PM to Friday 9 AM
• Friday 10 PM to Saturday 9 AM
• Saturday 10:30 PM to Sunday 9:30 AM
• Sunday 10 PM to Monday 9 AM Shift 2:
• Wednesday 10 PM to Thursday 9 AM
• Saturday 7 PM to Sunday 6 AM
• Sunday 6 PM to Monday 6 AM
• Monday 8 PM to Tuesday 6 AM
Role Summary
The Help Desk Analyst is responsible for providing white glove technical support to a professional services staff of end users, in a 24x7 help desk environment, using ServiceNow as the main ticketing system. The overnight shift typically gets about 15 calls per shift, and responding to quite a few more emails. There will be a wide range of technical issues to support, both hardware and software, in a Microsoft environment. You will have the opportunity to grow your career here, and eventually move off the 3rd shift if that's your desire. But we are seeking people dedicated to the overnight shift for at least 12 months. If this sounds like you, please apply today!
What you'll be doing
Skills we're seeking
Chicago, IL - hybrid onsite: 3 days/week onsite in the loop, 2 days work from home Overnight Shift Openings
Shift 1:
• Thursday 10 PM to Friday 9 AM
• Friday 10 PM to Saturday 9 AM
• Saturday 10:30 PM to Sunday 9:30 AM
• Sunday 10 PM to Monday 9 AM Shift 2:
• Wednesday 10 PM to Thursday 9 AM
• Saturday 7 PM to Sunday 6 AM
• Sunday 6 PM to Monday 6 AM
• Monday 8 PM to Tuesday 6 AM
Role Summary
The Help Desk Analyst is responsible for providing white glove technical support to a professional services staff of end users, in a 24x7 help desk environment, using ServiceNow as the main ticketing system. The overnight shift typically gets about 15 calls per shift, and responding to quite a few more emails. There will be a wide range of technical issues to support, both hardware and software, in a Microsoft environment. You will have the opportunity to grow your career here, and eventually move off the 3rd shift if that's your desire. But we are seeking people dedicated to the overnight shift for at least 12 months. If this sounds like you, please apply today!
What you'll be doing
- Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
- Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
- Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within our environment or otherwise approved for installation.
- Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
- Escalate calls, as necessary, to Level II and III IT staff, or authorized contractors, to resolve problems or fulfill requests according to established escalation procedures.
- Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
- Execute basic and routine systems administration tasks (e.g., password administration and print queue management).
- Utilize, create, and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
- Assist with projects such hardware or software upgrades and on-boarding of large groups.
- Perform other duties as required.
Skills we're seeking
- 5+ years of experience in Technical Support focused roles
- Must have 2+ years specifically in Help Desk or Service Desk roles specifically, providing support over the phone
- Must have experience providing white glove customer service in technical support capacities
- Must have experience supporting the following technologies, everything else is a nice to have:
- Windows 10
- Microsoft Office
- Office 365
- Citrix or other remote access technology
- Hardware specifically iPhones, Android phones, Macbooks and PCs
- Experience working at a law firm or professional services firm
- ITIL experience and/or certification
- Bachelor's Degree in an IT related field
- Experience with other key technologies we use:
- Adobe Acrobat
- Avaya Telephony
- Blackberry Work (MDM)
- SCCM
- iManage or NetDocuments as a DMS
- Azure experience
- Networking experience
- Windows Server experience
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Help Desk Analyst - Overnight shift in Chicago, IL vacancy
$54k - $80k
...Customer Support. The working hours are Monday to Friday 11:00 PM to 8:00 AM Central US (United States) Time, and the weekday overnight shift offers a compensation differential. Due to specific customer contract requirements, this position requires that the successful...Night shiftContract workRemote workMonday to FridayFlexible hoursShift workAfternoon shiftEarly shiftWeekday work- ...Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs...Night shiftLocal areaRelocation
- ...Help Desk Analyst The Help Desk Analyst is responsible for providing high quality customer service interactions with the company's end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and IT concerns...SuggestedFor contractorsWork at officeRemote work
$20 - $21.5 per hour
...21.50 Hourly Travel Percentage: None Job Shift: Day Job Category: Nonprofit - Social Services... ...Triage Support Specialist provides overnight oversight and ensures the security and safety... ..., and offers supportive services to help participants sustain their housing. Participants...Night shiftHourly payPermanent employmentTemporary workPart timeShift workWeekend work$70k - $80k
Neal, Gerber & Eisenberg LLP is a mid-sized Chicago Loop law firm seeking a Help Desk Analyst for its IT Department. Principal Duties & Responsibilities Log support calls in the IT Service Management (ITSM) system along with the steps taken to troubleshoot and resolve each...Suggested$55k - $65k
As a Help Desk Analyst at INSIGHT2PROFIT, you will provide expert technical support and exceptional customer service to our internal team of consultants. You will manage and resolve IT issues related to hardware, software, and network systems promptly and professionally...Work experience placementWork at officeLocal areaVisa sponsorship$80k
...equipment treatment methods, personnel roles, and organizational issues. Able to travel up to 80% of work‑related time, including overnight stays and occasional weekends. Compensation The base salary is $80,000 plus uncapped commission based on sales performance. On Target...Night shiftFull timeWork at officeRemote work$90k
...programs such as in-services, workshops, and trade show participation. Travel up to 75% within territory/region, including some overnight and weekend commitments. Requirements ~ BSN / RN; with clinical experience with IV placement/vascular access ~3+ years of...Night shiftRemote work- ...levels. Physical demands-necessary ability to move and lift 10-50lbs, navigate stairs and dimly lit areas, remain on feet for an entire shift throughout all venue areas including kitchen, stairs, etc. Ability to kneel, stoop, bend and twist. Hand dexterity to work with...Night shiftImmediate startShift workWeekend work
- Column Technical Services is seeking a motivated and skilled IT Technical Support Specialist to join an IT Shared Services team onsite for a well-established organization based in Chicago, IL. In this role, you will collaborate with a fast-paced team of support professionals...Work at officeRemote work
- ...computer hardware and being the primary point of contact for IT support within the company. Duties and Responsibilities Manage Help Desk tickets in a timely manner. Respond to customer issues via phone, email, and computer chat. Provide customer assistance....Work at office
- ...status and time in ticketing system. Update technical documentation as needed Troubleshoot and manage escalations from the help desk, project team, and managed services group. Regular communication with clients, keeping them informed of incident progress, upcoming...Permanent employmentFull timeTemporary workWork at officeImmediate startRemote work
- Entry-Level IT Support Technician Digital Systems & Integration is a dynamic and rapidly growing technology company committed to delivering exceptional services to our clients. We pride ourselves on innovation, efficiency, and a collaborative work environment. As part...
- ...Position Summary The IT Support Technician's role is to provide level I support for LCHC's user base. This involves answering help desk calls, logging support tickets, installing and maintaining onsite hardware, and troubleshooting IT issues via phone, remote...Work experience placementRemote work
- Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the...Full timePart timeWork at office
- ...A growing IT Managed Service Provider is seeking a full-time Help Desk Support Specialist in Chicago. The role involves providing Windows-based technical support to over 1000 end users, troubleshooting hardware and software issues, and utilizing the Connectwise ticketing...Full timeWork at office
- ...determining suitable software and providing technical support for end-users’ computers. The role requires proficiency in handling help desk calls, troubleshooting connectivity issues, and supporting various software applications. Strong communication and technical skills...
- ...and document solutions in accordance with established processes and procedures. The ideal candidate has at least two years of help desk experience, strong communication skills, and the ability to work independently while delivering exceptional customer service. This...Remote work
- ...have a great opportunity for an IT Support Analyst to be based in our Chicago office for a... ...30 years of great delivery experience, we help the world’s leading brands to solve problems... ...closure of tickets. Follow standard help desk procedures and Proxima's IT policies and procedures...Work at office2 days per week
$27 - $28.5 per hour
...vision coverage, a 401(k) plan, and exceptional opportunities for career growth and advancement. This role offers a balanced mix of Help Desk Support (50%) and Desktop Support (50%), making it ideal for a customer-focused IT professional who enjoys both remote...Hourly payCasual workRemote workRelocationWork visa- ...JOB SUMMARY FOR SERVICE DESK / HELP DESK TECHNICIAN: Provide technical software, hardware and network problem resolution support and technical guidance to end users. Document, test, create or modify computer systems, instructions and procedures. COMPETENCIES (Skills...Temporary workWork experience placementH1bWork at officeRemote workFlexible hours
$27 - $30 per hour
Our Technical Support Representative opportunity would see you supporting a leading medical device manufacturer’s software update needs on equipment based in hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication...Hourly payPart timeSeasonal workRemote work$25.33 - $38.05 per hour
...Kilpatrick, a large international law firm, is seeking a Service Desk Analyst for our IT Department, working remotely. This position will be... .... ~4-year degree preferred in relevant field. ~ HDI-SCA- Help Desk Institute Support Center Analyst preferred. ~ MOS (Microsoft...Hourly payFull timeTemporary workFor contractorsWork experience placementWork at officeRemote workFlexible hours$62k - $74k
...Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the...Work at officeLocal areaWork from homeFlexible hours3 days per week$20 - $30 per hour
...refresh projects, and other IT initiatives. Qualifications ~2–5 years of experience in desktop support, technical support, or help desk environments. ~ Knowledge of Windows operating systems, Microsoft 365, Active Directory, and common desktop hardware. ~...Contract workTemporary workWork at officeRemote work$34.32k - $90k
POSITION SUMMARY Registered Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build...Temporary workWork at officeLocal area- ...Help Desk Technician, Chicago, IL The Help Desk Technician is primarily responsible for first-line support to firm users and any... ...fast paced environment with fluidity amidst multiple projects, shifting priorities and competing deadlines. - Adapt and accept changes...Work at officeShift work
$65.12k - $97.1k
...responsibility and leadership. Experience as both an end-user and administrator in service areas such as user support, desktop support, help desk management, and documentation or other relevant experience required. Infrastructure Adobe Creative Cloud Suite Box...For contractorsWork at office- ...Service Desk Technician, Chicago, IL This Service Desk Technician position will provide hands-on technical support related to computer... ...software purchasing and set-up. Identify recurring issues and help create solutions. Review and maintain inventory of IT assets....Local areaRemote work
- Event Technical Specialist, Lighting & Projection – Chicago, IL Position Overview The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client...Afternoon shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Help Desk Analyst - Overnight shift. Be the first to apply!
Related searches
- end user support technician Chicago, IL
- tech aide Chicago, IL
- mri tech aide Chicago, IL
- help desk assistant Chicago, IL
- infrastructure support analyst Chicago, IL
- trade support analyst Chicago, IL
- technical associate Chicago, IL
- systems support technician Chicago, IL
- technical support associate Chicago, IL
- technical support specialist Chicago, IL


