Dispatcher

Job Description

Job Description

We are looking for dependable Dispatchers to join a busy team in Statesville, North Carolina. This is a Long-term Contract opportunity within a service-focused environment where you will help coordinate responses to urgent situations involving commercial properties. The role is well suited for someone who stays composed in fast-moving circumstances, communicates clearly, and handles detailed information with accuracy.

Responsibilities:

• Review incoming alarm activity and assess signals tied to security, fire, medical, and related incidents for commercial accounts.

• Contact customers, designated contacts, and emergency agencies to confirm events and coordinate the appropriate response.

• Manage urgent communications with professionalism, providing clear information while maintaining composure during high-pressure situations.

• Record event details, actions taken, and response outcomes thoroughly within the monitoring system.

• Update account information and incident data in computer-based platforms with a strong focus on precision.

• Apply established response procedures to ensure notifications and dispatch activity are handled promptly and correctly.

• Monitor multiple active situations at once and prioritize tasks effectively in a fast-paced operations setting.

• Previous experience in dispatching, alarm monitoring, call center operations, customer service, or emergency response is preferred.
• Strong verbal communication skills with the ability to speak clearly and confidently in urgent situations.
• Comfortable using multiple software applications and computer-based systems throughout the shift.
• Excellent attention to detail with the ability to maintain accurate documentation.
• Flexibility to work varied schedules, including evenings, overnight hours, weekends, and holidays as needed.
• High school diploma or equivalent is preferred.
• Ability to complete pre-employment screening requirements, including drug testing, background checks, and fingerprinting.
• Dependable judgment, strong multitasking ability, and a customer-focused approach to problem-solving.