Complaint and Report Intake Manager

Job Description and Duties

***Please ensure application is complete with detailed job description/tasks performed, employment beginning and ending date information, and hours worked per week.

Working at the Cal/OSHA means much more than showing up for a job. You will be able to work on programs that are vital to the health and safety of our community, work force, and the state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, educating employers in best practices, and protecting the health and safety of employees through enforcement of regulations will benefit our economy as a whole. Be part of a team that prides itself in making a difference for Californians. 

What will be the difference that you make for California?

Under the general direction of the Statewide Centralized Complaint and Report Intake Unit (CCRIU) Manager with the Department of Industrial Relations (DIR), Division of Occupational Safety and Health (DOSH), Enforcement Branch, the Complaint and Report Intake Manager has full supervisory and oversight responsibility of a local (and in some cases, a Field office) DIR-DOSH Complaint and Report Intake Compliance Office without detailed supervision or review. The incumbent leads the activities, plans, schedules, directs, assigns, evaluates, and reviews the work of a multi-disciplinary staff composed of office technicians, analysts, safety engineering technicians, safety engineers and industrial hygienists.

The incumbent serves as a subject matter expert on identifying and eliminating or controlling both health and safety occupational hazards; ensures all incoming emergency and non-emergency calls, emails, faxes, letters and written correspondences of health and/or safety work-related accidents, fatalities, hazardous/unsafe work condition/practice complaints/referrals, general inquiries and etc. are accurately logged, triaged, and processed within mandated timelines and department/division guidelines, policies/procedures, and directives.

Please also see the other postings under different job controls in CalCareers for the other locations.

***If you are also interested in working in other locations, you must submit an application to each job control.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: 

You will find additional information about the job in the .

Working Conditions

This job is located at:
Division of Occupational Safety and Health
Statewide Centralized Complaint and Report Intake Unit Monrovia Office-
800 Royal Oaks Drive, Suite 105, Monrovia, CA 91016

***If you are also interested in working in other locations, you must submit an application to each job control.

Primarily the work will be in an office environment working indoors 8 hours or more per day, stationary position at a desk, in a chair, and in front of a computer screen, for extended periods of time; using a multi-line telephone console or a cordless telephone with headset; stationary for extended periods, during meetings, trainings, or workplace inspections; perform repetitive operate motion, simple grasping, fine position manipulation, maneuver or transport above and below shoulder level; moving and in a stationary position for extended periods of time, including but not limited to, on slopes, uneven, rough, wet, and/or slippery surfaces/terrain; position self, move, twist to retrieve items from ground level. Some work may be at a field site that has the potential for exposures to safety and health hazardous substances, and may involve, working outdoors in a wide range of weather conditions (e.g. rain, strong winds, heat, and cold); move and transport up to 50 pounds of equipment or work related materials; ascending/descending/balancing stairs, ladders, stoops, slopes; dressing appropriately for working in the field, including proper use of personal protective equipment (safety boots, protective suits, hearing protection, respiratory protection, safety eyewear, hard hat, cooling vests, gloves, etc.); have functional detection; traveling via private, State vehicle, or public transportation (i.e. automobile, airplane, etc.) including overnight travel may be required.

Special Requirements

Possession of a valid California Driver’s License and car insurance

***Statement of Qualifications (SOQ) required.

***Please attach your SOQ to your application. Applications received without an SOQ will not be considered.

***Resumes and cover letters will not be accepted in place of an SOQ.

Instructions: No more than two pages, single spaced, with one-inch margins, and 12-point Arial font. Number and respond to each question in the order they appear in this vacancy announcement. Applicants who do not follow the instructions for the SOQ may not be considered.

1. Describe your background, knowledge, experience, education and/or training that makes you the best candidate for this managerial position. Please reference the number of years of experience and the position(s) held where you have acquired the experience.

2. Describe your experience leading and/or supervising others. For each of the leadership or supervisor positions that you have held, provide the number of employees and their work/job title. Please reference the number of years of experience and the position(s) held where you have acquired the experience for each question.

3. Describe your (1) knowledge, education, and training in Industrial hygiene principles/practices and (2) work experience identifying and recommending corrective actions of IH hazards in various industries. Note: In your answer, please include the job(s) and job title(s) in which you performed these IH duties, level of responsibility, percent of time performing IH duties, and length of time spent in each job. 

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• A commitment to safe workplaces and to public service
• Experience in management
• Proficient knowledge of Microsoft Outlook, Excel, Word, Adobe Acrobat, and Power Point
• Provides staff performances evaluations, conducts regular audits and annual performance reviews
• Analyze, create and maintain confidential, sensitive and administrative files and logs
• Prepare clear, grammatically correct, accurate and concise correspondences, technical reports, and records
• Methods and practices used in eliminating hazards or abating safety and health hazards
• Methods of developing and presenting evidence in administrative and formal legal hearings
• Organization and management practices as applied to the development, analysis, and evaluation of programs, policies, and operational needs
• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures
• Principles and practices of leadership and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly
• Flexibility and Managing Uncertainty: Adjust thinking and behavior in order to adapt to changes in the job and work environment
• Diagnostic Information Gathering: Identify information needed to clarify a situation, seeking that information from appropriate sources
• Analytical Skills: Approaches problems using a logical, systematic, and sequential approach; weighs priorities and recognizes underlying issues
• Communication Skills: Expresses oneself clearly in all forms (orally and in writing) of communication; gives feedback and is receptive to feedback received; knows that listening is essential; keeps others in the Division and other functional units informed as appropriate
• Customer Focus: Considers, prioritizes, and acts on the needs of both internal and external customers
• Observant: Keenness of observation, tact, maturity and diplomacy when used to analyze situations, make recommendations and decisions
• Organizational Skills: Effective time management and organizational skills to prioritize and complete work assignments in a timely manner

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Health, Dental & Vision Benefits

• Paid Sick & Vacation

• Retirement (CalPERS)

• Hybrid In-Office and Remote Work

• 11 Paid Holidays

• 401 (k) & 457 plans

• Military Leave

• Longevity Pay

• Employee Assistance Program

• Wellness Programs

• ScholarShare/529 College Savings Plan

• Long-Term Disability Insurance

• Pre-Tax Parking Reimbursement

• Group Legal Services

• Alternate Work Week Schedule

• Reimbursement Accounts

• Public Transit Subsidy

And many more! Visit for a full list available benefits!

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at View phone number on us.fitly.work.

Please let us know how you heard about our position by taking this brief survey: DIR Applicant Survey

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  Please see Special requirements section of the posting for instructions on the Statement of Qualifications.