Concessions Staff | Part-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Concessions Staff provides excellent customer service by knowing and understanding the products being sold at all concessions stands. The staff is responsible for handling all transactions at the point of sale system and adhering to all cash handling policies and procedures.

This role will pay an hourly rate of $15.00-$17.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 22, 2025.

About the Venue

A state-of-the-art, multi-purpose facility, the Thomas M. Ryan Center , located on the University of Rhode Island campus in scenic South County, opened its doors in June 2002. Home to URI Men's and Women's Basketball programs, the Ryan Center also features the URI football teams' locker room, along with athletic department offices, training rooms, players' lounges, and a souvenir store. The venue seats 8,000 for basketball, and over 6,300 for concerts, family shows, lectures, and other community events. The Ryan Center was designed and built to meet all ADA specifications to accommodate our guests with disabilities. Located in Kingston, the Center draws on an audience of over 1.4 million people within a 40-mile radius.

Responsibilities

• Enters and processes all sales via cash, debit, and credit card transaction using a cash register or other point of sale system in a retail environment with efficiency and accuracy.

• Balance the cash register, making change, and recording purchases.

• Serves customers in a friendly and efficient manner.

• Provides excellent customer service.

• Adheres to cash handling policies and procedures.

• Maintains excellent customer service and a positive attitude towards guests, customers, clients, co-workers, and management.

• Know and understand the products being served.

• Responsible for cleaning, stocking, and restocking of workstations and displays.

• Ensures that all work areas and equipment are clean, food products are properly stored, utensils are clean and put away, and floor is swept and mopped at the end of shift.

• Staff must check out with Direct Supervisor and/or management to ensure the concession stand meets cleanliness standards.

• Responsible for operating large volume cooking equipment such as grills, fryolators, steamers, and ovens.
• Responsible for maintaining quality and production standards on all menu items.
• Maintains sanitation, health, and safety standards in work areas.

• Keep work area clean and stocked throughout shift.

• Other duties and tasks as assigned by manager.

Qualifications

• Ability to communicate with employees, co-workers, volunteers, management staff, and guests in a clear business-like and respectful manner which focuses on generating a positive, enthusiastic, and cooperative work environment.

• Ability to work well in a team-oriented, fast-paced, event-driven environment.

• Must show demonstrated ability to meet the company standard for excellent attendance.

• If not already certified, you must be willing to take Servsafe Alcohol training within 15 days of date of hire (at our expense).

• Requires occasional lifting, carrying, pushing, and/or pulling of up to 25 lbs.

• Ability to multi-task in a fast-paced environment.

• Ability to work independently and as a productive member of a team.

• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays.

• Schedule is event based and must be available for 90% of scheduled events, as well as some mandatory shifts.

• Must be able to work in a loud noise environment at times.

• Must be over 18 years old by date of hire.

• Proven ability to work well with all levels of management.

• Strong analytical and problem-solving skills.

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law.