Customer Experience Associate

About Ramp Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high‑stakes, data‑dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept, and we care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. About The Role Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role you will spot where customers are getting stuck and drive issues to a clear resolution. What You’ll Do Be the voice of Ramp's Customer Support, engaging with customers via live calls, email, and chat. Diagnose across a broad product surface—payments, cards, travel, accounting integrations, and more—and understand how they connect and break. Operate with an ownership mindset, managing escalations end to end and routing issues across risk, engineering, product, and partnerships. Build and shape AI tools, not just use them, providing feedback on Glass and other proprietary tools. Ship improvements, not just flag them, leveraging AI to build automations and improve systems. Communicate with precision and empathy to financially sophisticated customers. What You Need Systems thinker who asks why the problem exists and how to prevent it. Active in AI tools (Claude, Notion AI, research and workflow tools) with demonstrable impact. Fast‑moving with high execution standards. Ability to hold technical conversations about APIs, bank integrations, and accounting software. Strong prioritization skills handling multiple internal teams. Clear, concise writing ability for non‑technical audiences. Comfortable on the phone for many interactions. Track record of exceeding CSAT, QA, and speed‑of‑service metrics. Nice to Haves Experience building workflows or automations using AI tools beyond prompting. Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage). Background in payments infrastructure (ACH, wire transfers, card networks). Track record of shipping product fast and keeping CX up to speed. Why be a CX Associate at Ramp Cross‑functional exposure from day one with Product, Engineering, and GTM teams. Unlimited AI tokens, proprietary tools like Glass, and a culture that expects use of AI for speed and intelligence. Career growth you own, with internal exploration and future opportunity. A culture beyond a call center, with team events, in‑person offsites, and genuine commitment to building a team people want to be part of. Read more about how Ramp thinks about AI and CX How Ramp Became an AI‑First Company — Geoff Charles, CPO Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager AI‑Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI What To Know Before You Apply Schedule & Shift Bidding: CX Associates work a set 40‑hour/week schedule assigned through a bid process. Working hours span 7:00 AM–11:00 PM ET, often including a weekend day. Associates also cover 2–3 company holidays per year on a rotating basis. The product changes frequently; this role requires flexibility and learning. This role is a launchpad for a career at one of the fastest‑growing companies in fintech. Benefits available to all full‑time Ramp employees (Global) Flexible PTO Unlimited AI token usage Centralized home‑office equipment ordering Health and wellness stipend Budget for intra‑office travel Weekly coffee stipend United States 100% medical, dental & vision insurance coverage; partial for dependents One Medical annual membership 401(k) with employer match Fertility HRA (up to $10,000 per year) Parental leave: up to 16 weeks (80 days) at 100% pay Pet insurance In‑office perks: lunch, snacks, drinks, and more Relocation support to NYC or SF (as needed) Canada Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Fertility drug coverage (up to $4,000 lifetime) Group retirement plan with employer match (RRSP + DPSP) Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time at reduced pay Employee Assistance Program and virtual care through Lumino Health United Kingdom Private medical insurance through Freedom Elite Virtual GP and at‑home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time at reduced pay Referral Instructions If you are being referred for the role, please contact that person to apply on your behalf. Other Notices Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process. Ramp Applicant Privacy Notice #J-18808-Ljbffr Ramp