C.A.R.E Consultant (Customer Acquisition & Retention Expert)

C.A.R.E Consultant (Customer Acquisition & Retention Expert)

Molly Maid of Pierce, Thurston & South King Counties

Sales & Customer Experience

Report to: Operations Manager

Overview:

The C.A.R.E. consultant is a hybrid of customer experience and sales role designed to drive client satisfaction, retention, and long-term loyalty. This position goes beyond traditional estimating by fostering relationships with new and existing clients to ensure a seamless, high-touch service journey. The C.A.R.E Consultant is the face of the company for new clients and the key to turning one-time experience into recurring revenue.

Key Responsibilities:

• Conduct in home estimates for potential customers
• Present services, answer questions, and create customized service plans.

Onboarding & Initial Quality Oversight:

• Attends & quality checks all initial cleans
• Perform Walk-through with clients to ensure satisfaction and alignment with expectations.
• Follow up after each of the first five cleans to reinforce a positive experience

Ideal Candidate:

• Strong interpersonal and communication skills
• Comfortable with both sales and service
• Highly organized with customer-first mindset
• Willing to be in field and engage directly with clients
• Thrives in a dynamic, evolving role

Why this Role Matters:

This position is a critical part of our strategy to decrease churn, enhance customer satisfaction, and strengthen recurring revenue. The C.A.R.E consultant doesn't just estimate- they build relationships that last.

$20-$23 per hour with a great weekly bonus structure

Job Requirements

Minimum requirements to be considered for this Sales and Estimating position.

Legally authorized to work in the United States

Complete a background check

Valid Driver's License

You are available to work Monday through Friday during the day, 8am to 5pm.

Ready for a fresh start where you can be your best? If that's you, APPLY TODAY! If you meet the requirements for this position, we will schedule you for an interview immediately.

You are applying to work for a franchise owner of Molly Maid, not BRAND SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.