Quality Assurance and Compliance Coordinator

Introduction When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

15

LOCATION OF POSITION

Prince George's County Department of Social Services Quality Assurance and Compliance Division 805 Brightseat Road Landover, MD 20785 Main Purpose of Job The main purpose of this position is to provide quality assurance (QA) and quality control (QC) reviews, monitoring and reporting of Agency programs for the Quality Assurance and Compliance Division (QACD) and to ensure effective and efficient operations. The incumbent is responsible for coordinating quality assurance and compliance activities and ensuring that programs are operated in accordance to local, state, and federal policy and program requirements. The incumbent monitors the Division program's viability, compliance with mandates, and quality customer service. The incumbent is responsible for providing technical assistance and support to improve service delivery and performance outcomes within the Child, Adult and Family Services Division. The incumbent is responsible for the planning and implementation of new or revised programs, procedures, practices, and processes.

POSITION DUTIES

Submits final reports and evaluations and monitors a variety of system improvement activities to ensure quality services are delivered and performance improvement interventions are in accordance with Federal, State, County, Agency, and other applicable policies, procedures and guidelines. Coordinate activities for special projects and assist with documentation, development and implementation of procedures to ensure effective and efficient operations in accordance with Federal, State, County, Agency, and other applicable policies, procedures and guidelines. Assists with developing and modifying guidelines, rules, policies, standards, controls, and monitoring tools for implementing the QACD integrity and accountability model within PGCDSS in accordance with Federal, State, County, Agency, and other applicable policies, procedures and guidelines. Perform special projects as assigned.

MINIMUM QUALIFICATIONS

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying. Experience: Seven years of experience, three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations and an additional four years of professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations. Notes: Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations for the required experience. Candidates may substitute graduate level education at an accredited college or university in a human services related field at the rate of 30 credit hours per year for up to six years of the required experience. Candidates may substitute U.S. Armed Forces military experience as a commissioned officer in Administrative Officer classifications or Administrative Officer specialty codes in the General, Administrative, Clerical and Office Services field of work on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

One year experience supervising in a local, state, or federal government agency. One year experience coordinating special projects. One year experience managing databases and manipulating spreadsheets.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year. If you are in State service and are a promotional candidate, your salary will be determined in accordance with State of Maryland guidelines.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service is required prior to hire.

BENEFITS

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date). Annual Leave — ten (10) days of accumulated annual leave per year. Sick Leave — fifteen (15) days of accumulated sick leave per year. Parental Leave — up to sixty (60) days of paid parental leave upon the birth or adoption of a child. Holidays — State employees also celebrate at least twelve (12) holiday per year. Pension — State employees earn credits towards a retirement pension. Positions may be eligible for telework. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country. #J-18808-Ljbffr State of Maryland