Patient Services Associate (Infusion) - Brighton Center for Specialty Care

Patient Services Associate (Infusion) - Brighton Center for Specialty Care Provide exceptional customer service and support to all Brighton Center for Specialty Care patients, families, providers and team members. Responsibilities Receive and assist patients and families, provide check‑in and check‑out services to specialty care departments. Schedule patients for appointments, tests and consults. Collect co‑pays, answer telephone calls, prepare charge tickets, and collect payments. Undergo cross training on all office duties and assume different roles as needed. Assist with insurance verifications and update medical, financial and demographic information. Instruct patients on necessary preparations prior to their visit or test. Provide an ideal patient experience by working closely with Clinical Teams. Perform other duties as assigned. Required Qualifications Graduation from high school or an equivalent combination of education and experience. Desired Qualifications 1 year of customer service experience Knowledge of check‑in, check‑out, and outpatient scheduling utilizing MiChart (EPIC‑Cadence) system. Clerical experience and medical terminology are helpful. Experience working within a large, complex healthcare setting. Familiarity with Michigan Medicine's electronic health record setting. Knowledge of university policies & procedures. Excellent customer service skills. Cheerful, energetic, motivated with a positive and professional attitude. Team player with ability to take direction and communicate with peers and patients courteously and respectfully. Ability to multi‑task and work in a high volume area. Demonstrated effective verbal, written and information technology communication skills. Very comfortable working with computers and have a general knowledge of office practices. Requires flexibility in all aspects of work assignments. Demonstrated excellent attendance and reliability. Exceptional interpersonal skills. Benefits Excellent medical, dental and vision coverage effective on your very first day. 2:1 Match on retirement savings. Work Schedule Monday through Friday, 7:00 AM – 7:00 PM. Rotating Saturdays 8:00 AM – 4:00 PM. Background Screening and Drug Testing Michigan Medicine conducts background screening and pre‑employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third‑party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre‑employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U‑M campuses. Application Deadline Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. The position may be filled at any time after the minimum posting period has ended. U‑M EEO Statement The University of Michigan is an equal employment opportunity employer. Location Brighton, MI Modes of Work Onsite. #J-18808-Ljbffr University Of Michigan