SENIOR AIRPORT COMMUNICATIONS OPERATOR (Gate Control)

Senior Airport Communications Operator

The Airport Operations Center (IAH-AOC) supports George Bush Intercontinental Airport (IAH) within the Houston Airport System (HAS). The IAH-AOC serves as a centralized point of contact for airport operations, security, maintenance, and information/customer service, promoting operational efficiency, coordination, and timely communication across airport functions.

The ICC supports daily operations at George Bush Intercontinental Airport (IAH) for the Houston Airport System. The goal of the IAH Gate Control is to provide efficiency through a single point of contact for Operations, Security, Maintenance, and Information/Customer Service. The Senior Airport Communications Operator operates communications equipment to receive and process airport emergency, and non-emergency calls for assistance. This position processes paging, and information calls and monitors and responds to alarm systems signals, aircraft emergency alerts, airport terminal/roadway incidents, fire accidents, bomb threats, facility security, facility maintenance requests, Ground-Based Augmentation System (GBAS) trouble alarms, and terminal gate requests for coordination/assignments.

Candidates must be able to obtain ALL security REQUIRED BADGE ACCESS INCLUDING CBP ACCESS within 6 months from the hire date.

The responsibilities of the Senior Airport Communications Operator include but are not limited to:

• Handles most serious requests and emergencies. Functions as a lead during emergency situations.
• Trains telecommunicators on routine functions in the communications center. Provides relief and assists telecommunicators in resolving problems with equipment.
• Operates the airport telephone exchange system to provide customers information on airline arrivals and/or departures, traffic, parking, service complaints, lost luggage/passengers, directions, and emergencies. Maintains daily log of calls.
• Receives elevators and maintenance calls, monitor weather conditions.
• Broadcasts information to appropriate airport/tenant personnel on aircraft emergencies, bomb threats, hazardous conditions and major natural disasters. May provide prearrival instructions to callers. Maintains a log of emergency activity during shift.
• Enters domestic and international airline schedules into information display system. Reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes utilizing Gate management program.
• Ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport. Notifies appropriate authorities of civil defense alerts.
• Relays information and calls to appropriate personnel for repair service regarding malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets and sinks. Updates maintenance tracking system.
• Initiates work order for repair of communication and alarm equipment and backup systems to ensure serviceability.
• Ensures field reports concerning emergency activity are routed to appropriate personnel.

WORKING CONDITIONS The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required. There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a video display terminal. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements.

Minimum Requirements

EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED. EXPERIENCE REQUIREMENTS Two years of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communications equipment are required. LICENSE REQUIREMENTS None

Preferences

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

General Information

The selection process will involve an application review and/or interview. The department may administer skills assessment tests. SAFETY IMPACT POSITION - YES YES - If yes, this position is subject to random drug testing, and if a promotional position, the candidate must pass an assignment drug test. Pay Grade 16 SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: . To view your detailed application status, please log in to your online profile by visiting: or call View phone number on click.appcast.io). If you need special services or accommodations, call View phone number on click.appcast.io). (TTY 7-1-1) If you need login assistance or technical support call View phone number on click.appcast.io. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of the information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit . EOE Equal Opportunity Employer

Benefits

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account