Vinyl Room Operations Supervisor - Hollywood Palladium

WHAT THIS ROLE WILL DO Works directly with the Director of Operations to perform day of show duties Respond to all elevated staff/guest inquiries and or concerns regarding all VIP lounge reservations. Work through and correct guest concerns and complaints regarding security and customer service-related situations Follow up with Concessionaire AGM, and Director of Operations to ensure that service standards are met. Perform opening/running/closing duties according to Live Nation policy. Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered Supervise Operations staff and ensure staff receives their mandated rest and meal breaks. Suggestive selling of all venue products and services when applicable. Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members. Create pre-shift sheet and relay information from management directly to staff. Turn in all lost and found articles to Guest Services. Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies. Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas. Communicate to M.O.D. any issues that guests or team members may have. Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates. Responsible for completing incident reports and collecting witness statements. Assist MOD with all ejection logs and incident reports. Assist MOD with all associated Vinyl Room paperwork. Required to work Special Events that are scheduled throughout the venue. WHAT THIS PERSON WILL BRING Required Responsible Alcohol Awareness Training Certification or Equivalent Food Safe Certification. Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations. Skills in guest relations/staff relations- Assessing and anticipating special needs of guests. Prioritization of duties and effective communication skills. Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude Must have great conflict resolution skills. Read guests in order to anticipate their needs. Turn potentially negative situations into positive ones. Communicate well with team members and managers and foster an atmosphere of unity and camaraderie . High School Diploma required Preferred Experience in a live music environment for a minimum of 2 years. Restaurant experience of a minimum 2 years. College diploma in related field. Seven Rooms or other reservation system knowledge. Physical Demands/Working Environment Working environment is fast-paced, often loud and stressful Position requires extended periods of prolonged standing and working on your feet Must be able to lift or move up to 40 lbs using proper lifting techniques #J-18808-Ljbffr Live Nation Worldwide