Senior Manager, Software Engineering - Agentforce Voice

Job Summary: Salesforce is looking for a Senior Engineering Manager to lead our software engineering teams in the Agentforce Voice team. This role involves managing a team of exceptional engineers working on applications written in Go, Python, and Java stack spread across core and off‑core platforms. Responsibilities Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners and engineer Make critical decisions that attribute to the success of the product Proactive in foreseeing issues and resolve it before it happens Build, mentor, manage, inspire and retain software engineering teams Oversee Sprint Planning and stand ups of multiple engineering teams working closely with the respective ScrumMasters and Engineering managers Partner with the product and engineering leadership to align with objectives, priorities , tradeoffs and risk Ensure teams have clear priorities and adequate resources Be a multiplier and have a passion for team and team members’ success Vocally advocating for technical excellence and helping the teams make good decisions Participating in architecture discussions and planning Participating in cross-functional coordination, planning, and reviews with leads from other engineering teams Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity Occasionally contributing to development tasks such as code reviews, architecture reviews and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen Grow the organization and ensure that the right culture, processes, and technology investments are in place Participate in customer meetings helping resolve/triage customer issues and understand their use cases to help define product/engineering roadmap Refine and streamline on‑call processes ensuring we maintain high availability SLAs Have a strong sense of service ownership and be responsible for service operation Experience and Skills 10+ years of hands‑on experience building, scaling and maintaining large scale, complex distributed systems and / or full stack software applications in the B2B (or B2C) SaaS space that operate 24x7 3+ years of experience managing managers and architects In‑depth working knowledge of at least one object‑oriented compiled language (Java, C++, etc) Excellent debugging and problem solving skills Solid understanding of SDLC, and best practices in design, development, testing, and deployment Experience with Agile development methodologies Strong verbal and written communication skills, organizational and project management skills. Ability to work effectively in a distributed team setting A related technical degree required Nice to Have Skills ASR, TTS, Voice to Voice Models, Telephony, SIP and PSTN technologies Working knowledge of building B2B or B2C SaaS applications / microservices using cloud providers such as AWS, GCE, or Azure Experience in Artificial Intelligence (AI) technologies such as Machine Learning, Deep Learning, Natural Language Processing (NLP), Voice Recognition (ASR), etc. Some Salesforce developer platform/administration exposure is nice to have Benefits In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $270,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. Equal Opportunity and Accommodations Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. #J-18808-Ljbffr