Student Services Manager (Academic Advising)

Student Services Manager (Academic Advising) Job ID: 323457 Location: Paradise Valley Community Coll Full/Part Time: Regular/Temporary: Regular $69,538.50 - $90,400.05/annually, DOE 118 Monday - Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Paradise Valley Community College is seeking a dynamic, student-centered Manager of Academic Advisement to provide strategic leadership and oversee daily operations, staff supervision, and proactive case management. Reporting to the Director of Advising, the Manager will lead initiatives such as new student educational planning, retention, and cross-departmental outreach to promote student access, persistence, completion, transfer, and career success. Aligned with MCCCD's Excellence Through Impact: Vision 2030, the Manager will use data, technology, and innovative advising practices to strengthen educational pathways, support workforce-aligned goals, identify barriers to student success, and improve the student experience. The Manager will collaborate with faculty, enrollment services, financial aid, career services, and community partners to ensure students receive timely, equitable, and consistent support. The Manager will foster a culture of collaboration, accountability, and continuous improvement while contributing to measurable gains in enrollment, retention, completion, transfer, workforce outcomes, and community impact. This position is fully on-site, with no remote options. Additional Information Note: A second interview will be conducted during the hiring process. Essential Functions 50% Leadership & Staff Supervision Manage the academic advising team through hiring, onboarding, scheduling, and continuous coaching or performance evaluation. Serve as the primary point of contact for escalated student issues and complex advising cases, applying institutional policy, established procedures, and professional judgment. Maintain open communication with the Director to promote team cohesion and a healthy workplace culture. Assist with planning and hosting department and team meetings and professional development activities Actively in Student Affairs initiatives and cross-departmental activities related to academic advising, including orientation, FOI events, first-year experience programs, career and transfer events, and other student success initiatives. 30% Program Management & Advising Operations Alongside the Director, oversee daily academic advising operations to ensure services are delivered accurately, consistently, and in compliance with institutional policies and degree requirements. Partner with the Director of Advising to drive student success by implementing Guided Pathways frameworks aligned with institutional procedures; district policies; student needs; leverage weekly data reports, SLIMS, and transfer initiatives to support and track advising practices. Coordinate the assignment and reassignment of advisor caseloads to ensure manageable work distribution and timely student support. Collaborate with the Welcome Center, Early College, and admissions to ensure a smooth onboarding process for new students Administer advising technologies, case management systems, and reporting tools, including system configuration, staff training, documentation, and ongoing maintenance. Maintain and update the academic advising department website content to ensure information is current, accurate, and accessible. Maintain a limited caseload of students, as assigned, to meet operational needs or address complex advising situations. 10% Advisor Training & Professional Development Develop, implement, and maintain advisor onboarding, training, communication, and professional development programs. Create, update, and maintain departmental standard operating procedures, training manuals, and reference materials to ensure consistency in advising practices. Alongside the Director, evaluate advisor performance using established qualitative and quantitative measures, including service delivery standards and adherence to policies and procedures. Serve as a technical resource for advisors regarding academic policies, program requirements, advising procedures, and student success strategies. Coordinate and deliver trainings, workshops, and presentations related to academic advising, case management, and student support services for students, faculty, and staff. 15% Compliance & Administrative Responsibilities Assist in planning, monitoring, and managing the department budget in collaboration with the Director of Career & Educational Planning. Ensure advising operations comply with District policies, campus procedures, dean expectations, accreditation requirements, and applicable state and federal laws and regulations. Participate in program review, accreditation, and assessment activities related to academic advising services. Track, manage, and report on grant-funded or special program activities related to academic advising, as assigned. Perform duties on behalf of the Director during absences, as assigned. 5% Perform other duties as assigned Minimum Qualifications Bachelor's Degree from a regionally accredited institution in education, sociology, business administration or related field and five (5) years of progressively responsible student services or related experience that includes such things as administration of policies and procedures, program oversight and two (2) years of supervisory experience. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Three (3) or more years of experience directly supervising, hiring, onboarding full-time employees, as well as managing the performance of professional academic advising staff or higher education personnel. Two (2) or more years of demonstrated experience overseeing full-time staff's daily academic advising operations, including managing equitable advisor caseload distribution and resolving complex or escalated student situations using institutional policy and professional judgment. Proven experience implementing or supporting student retention and success models, such as Guided Pathways, case management strategies, first-year experience programs, or data-informed advising practices. Two (2) or more years of experience designing, delivering, and evaluating comprehensive onboarding and professional development programs. Current proficiency in the last three (3) years in administering and utilizing advising technologies, student information systems (e.g., SIS), case management platforms, or data reporting tools, including providing staff technical training and maintenance support. Strong track record of collaborating across campus departments (e.g., faculty, enrollment services) and assisting with administrative duties such as program review or ensuring compliance with district, state, and federal regulations. One year of full-time relevant MCCCD experience during the previous two years. Special Working Conditions Will require possession of a valid State of Arizona Class D Driver's License or other state license; employee must meet district minimum standards regarding driving: Travel to campus during interview/selection process will be at candidate's own expense. MCCCD does not sponsor individuals for any type of work visas. Will be required to travel or be assigned to all MCCCD locations. May require travel or work at the Black Mountain campus. Will be required to work fully on-site, with no remote options. May require numerous evenings or weekends (e.g., Saturday coverage during peak weeks). May require prolonged periods of standing, sitting and viewing a computer screen. May be required to lift or carry up to #25 lbs. Posting Close Date Open until filled First Review on Tuesday, November 10, 2026 (Apply by November 9, 2026 at 11:59pm) Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. #J-18808-Ljbffr