Fulfillment Technician Supervisor

Dragonfly Health - A great place to land

Dragonfly Health is the leading care-at-home data technology and service platform and the industrys first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single efficient solution for caregivers patients and their families. We serve over 145000 patients every day in all 50 states.

Here you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation collaboration and compassion thrive allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.

We offer a dynamic and inclusive workplace where youll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally providing ample opportunities for career advancement continuous learning and skill development.

Dragonfly Health is our name for a reason.

The dragonfly is symbolic of the transformational impact were making on the industry our people and the lives we touch. We are a guiding force for whats ahead delivering more than equipment and medications but also comfort and peace of are agile and adaptable able to quickly and easily pivot from one point to the next ready for whatever situation or patient need that arises.

Whatever it takes. Wherever it takes us.

What we offer

• Competitive Compensation
• Comprehensive Benefits Package (Health Dental Vision PTO Sick Time 401k w/match etc.)
• Growth Opportunity and Career Advancement
• Agile and Adaptable team culture
• Innovative and revolutionary technology solutions
• A higher calling to provide quality patient care

What you will do

• Lead daily pharmacy fulfillment operations assigning work and monitoring workflow to ensure patient orders are completed accurately and efficiently.
• Coordinate staffing schedules workload and priorities to maintain coverage and meet service and productivity expectations.
• Coach and develop Fulfillment Technicians while managing goals performance reviews documentation and corrective action when needed.
• Lead onboarding training and competency development for new and existing team members.
• Monitor quality through audits trend analysis and process reviews taking action to improve accuracy and reduce operational risk.
• Ensure daily operations remain compliant with pharmacy regulations company policies privacy requirements and established procedures.
• Resolve workflow system customer service and operational escalations that could disrupt fulfillment.
• Partner with pharmacy leadership HR and other teams on workforce decisions and operational initiatives.
• Remain hands-on by performing authorized Fulfillment Technician duties when volume staffing or operational needs require additional support

What we look for

• 2 years of pharmacy fulfillment pharmacy technician or closely related operations experience.
• Active pharmacy technician registration or license in each applicable state where required.
• Active Certified Pharmacy Technician (CPhT) credential from a nationally recognized certifying organization.
• Previous formal supervisory or people-management experience within pharmacy fulfillment or another regulated healthcare environment is preferred.
• Strong understanding of pharmacy fulfillment workflows quality requirements technician responsibilities and SOPs.
• Ability to lead and organize a team monitor performance coach employees and address day-to-day workflow challenges.
• Sound judgment organization and communication skills with the ability to work effectively with pharmacists leadership HR and other partners.

Why Fulfillment Technician Supervisors are important

Every prescription moving through fulfillment ultimately belongs to a patient who is relying on us to get it right and get it there when they need it. The Fulfillment Technician Supervisor is one of the people directly responsible for making sure the operation delivers on that responsibility every day. Youll set the standard for your team helping people perform at their best catching problems before they affect patients and keeping the operation moving when priorities change or volume increases. The quality of your leadership will directly influence the accuracy reliability and service our patients experience.

Lets soar together

Required Experience:

Manager