Supply Chain Operations & Order Management Specialist

Job Description

Job Description

Supply Chain Operations & Order Management Specialist

Atlanta, GA (Westside)
Hybrid-3 days in the office, 2 days remote

Innovative Outsourcing has been retained by our client, Base Brands, to identify a Senior Logistics and Supply Chain Operations Specialist to join their growing team.

This is not a transportation or warehouse logistics role . Success in this position comes from understanding how customer orders, ERP systems, EDI transactions, inventory, imports, and third-party warehouse operations work together to ensure flawless order execution.

The ideal candidate is highly organized, detail-oriented, and enjoys solving problems before they become issues. You'll play a critical role in ensuring products move accurately and on time while continuously improving operational processes and building strong relationships with both internal teams and external partners. Primary ResponsibilitiesOrder Management & Supply Chain Operations

• Own the complete order lifecycle from pre-order planning through customer delivery for Domestic and POE orders.
• Partner closely with Planning, Sales, Product Development, China Operations, and Supply Chain to ensure orders are entered accurately and executed on schedule.
• Monitor order execution and proactively resolve issues related to delays, order accuracy, EDI transactions, routing requirements, and chargebacks.
• Maintain customer routing guides, commercial documentation, and order documentation.
• Coordinate customs clearance activities and customer pickup of POE containers.

Logistics & Third-Party Partner Management

• Serve as the primary point of contact for third-party warehouse (3PL) and transportation partners.
• Monitor warehouse performance, inventory movement, and last-mile container flow from port to warehouse.
• Resolve logistics issues independently while escalating critical concerns when appropriate.
• Build strong relationships with logistics partners to maintain exceptional service levels.

Operational Excellence

• Support Sales with new product launches and seamless customer order execution.
• Maintain item master data, product dimensions, and operational records to ensure system accuracy.
• Identify opportunities to improve processes, increase efficiency, and enhance data integrity across supply chain operations.
• Partner cross-functionally to resolve inventory, systems, and operational issues.

Qualifications

We're looking for someone with experience in:

• End-to-end customer order management
• Supply chain operations and logistics coordination
• Working cross-functionally with Sales, Planning, Operations, and Supply Chain
• ERP systems REQUIRED (SAP, Oracle, NetSuite, Microsoft Dynamics, or similar)
• Third-party warehouse (3PL) and transportation provider coordination
• Managing multiple priorities in a fast-paced environment
• Driving process improvements and operational efficiencies
• Maintaining accurate operational data and system integrity

Preferred Experience

• EDI transactions
• Retail routing compliance and chargebacks
• Import/export or POE operations
• Consumer products, manufacturing, or distribution environments

What Makes You Successful

• Exceptional attention to detail
• Strong organizational and follow-through skills
• Excellent communication and relationship-building abilities
• A proactive, solutions-oriented mindset
• Comfortable working independently while collaborating across multiple departments
• Strong systems aptitude and analytical thinking

Compensation & Benefits: Competitive salary of $70,000–$80,000 , based on relevant experience, plus a comprehensive benefits package that includes PTO, medical, dental, and vision insurance, and a 401(k) plan.