Service Writer / Rental Agent (base + incentive)

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Service Writer / Rental Agent (base + incentive) Albany, NY, US 30+ days ago Requisition ID: 1832 Salary Range: $25.00 To $35.00 Hourly Gabrielli Truck Sales is looking to hire a Service Writer / Rental Agent! Position Summary Gabrielli Truck Leasing & Rental is seeking a motivated and customer-focused Service Writer / Rental Agent to serve as a key point of contact for customers requiring truck service, maintenance, repairs, and rental vehicles. This position combines service-writing responsibilities with rental coordination and requires excellent communication, organization, customer service, and attention to detail. The Service Writer / Rental Agent will coordinate customer service needs from initial contact through completion, communicate repair and maintenance requirements to technicians, provide customers with updates and estimates, and assist customers with selecting and securing appropriate rental vehicles. Service Writer Responsibilities Greet customers and provide professional, courteous service throughout the repair process. Act as the primary liaison between customers, technicians, parts personnel, and management. Open, update, and close repair orders accurately and in a timely manner. Obtain detailed information from customers regarding vehicle concerns, symptoms, and service needs. Write clear and accurate repair orders based on customer concerns and technician recommendations. Coordinate vehicle inspections, preventive maintenance, repairs, and warranty work. Communicate estimated repair costs, required repairs, and expected completion times to customers. Obtain customer authorization for repairs and document approvals appropriately. Monitor repair progress and provide customers with regular status updates. Review completed repair orders for accuracy, including labor, parts, sublet work, and other charges. Coordinate with technicians and the Parts Department to ensure timely completion of repairs. Assist with scheduling customer vehicles for service and maintenance. Identify additional maintenance or repair opportunities and communicate recommendations to customers. Handle customer questions, concerns, and complaints professionally and escalated issues when appropriate. Ensure customer vehicles are properly documented when received and released. Maintain accurate records and follow all company policies and procedures. Rental Agent Responsibilities Assist customers with truck rental needs and determine the appropriate vehicle based on their requirements. Explain rental options, rates, terms, policies, and customer responsibilities. Process rental agreements and required customer documentation accurately. Coordinate vehicle availability, reservations, check-outs, extensions, and returns. Inspect rental vehicles with customers before and after rental periods and document vehicle condition. Coordinate vehicle cleaning, fueling, maintenance, and preparation between rentals. Track rental fleet availability and communicate vehicle status to the appropriate personnel. Coordinate with the Service Department regarding rental vehicle maintenance and repairs. Assist customers with vehicle exchanges, extensions, and other rental-related needs. Ensure rental vehicles are properly prepared and available for scheduled customers. Maintain accurate rental records and paperwork. Communicate any damage, maintenance concerns, or other issues identified during vehicle inspections. Support efforts to maximize rental fleet utilization while maintaining excellent customer service. Develop positive, professional relationships with customers and fleet accounts. Provide prompt and accurate communication by phone, email, and in person. Follow up with customers after service or rental transactions when appropriate. Identify opportunities to recommend additional services, maintenance, or rental solutions. Promote Gabrielli Truck Leasing & Rental's service and rental offerings. Work to maintain high customer satisfaction and encourage repeat business. Qualifications High school diploma or equivalent required. 2+ years of experience in automotive or truck service, rental operations, fleet management, dealership operations, or a related customer-service environment preferred. Previous Service Advisor/Service Writer or truck rental experience strongly preferred. #J-18808-Ljbffr Gabrielli Truck Sales Ltd.