Donor Services Specialist

Donor Services Specialist

Hourly Pay Range: $22.14 - $33.21 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

The Donor Services Specialist will work as a member of the Endeavor Health foundations' Philanthropy Operations team to drive the foundations' philanthropic growth and enhance revenue raised in support of Endeavor Health initiatives. Areas of philanthropic support include patient care, community wellbeing, innovative research, and training the next generation of clinicians and staff.

Endeavor Health's foundations seek a detail-oriented and collaborative team member to support gift processing, acknowledgement, complex donor reporting and precise record management across Endeavor Health's foundations. Working with foundations' team members and the Philanthropy Operations team, the Specialist must be a customer-service driven, organized problem-solver who proactively drives efficient solutions and ensures exceptional donor experiences by solutioning and fulfilling the execution and maintenance of consistent, high-quality data and daily workflows, which inform reporting and analytics needs across the foundations' teams to achieve fundraising goals.

Position Highlights:

• Position: Donor Services Specialist
• Location: Evanston, IL
• Full Time/Part Time: full-time
• Hours: Monday-Friday, during normal business hours
• Required Travel: travel to other locations may be required

What you will do:

• Responsible for independently executing timely and accurate processing of all gifts and pledges across Endeavor Health foundations' teams into the donor CRM in a consistent and efficient manner. Generate and distribute acknowledgments and receipts in compliance with IRS regulations, Philanthropy Communications branding standards and Endeavor Health foundations' philanthropic stewardship goals within two (2) business days of receipt to ensure prompt donor appreciation.
• Ensure actionable items are resolved accurately, timely and by project deadlines, such as CRM maintenance and enhancement integrations; fiscal audits; ad hoc, complex donor report, fund summary, KPI and invitation and impact report list requests; document merge template and global updates and batch gift processing.
• In tandem with the Donor Services Manager, Philanthropy Operations, foundations and Finance teams, address colleague, prospect and donor inquiries promptly, professionally and courteously, including tribute gift reports; ensure timely follow up on pledge commitments with donors; process complex gifts with attention to detail, such as stocks, wires, Donor Advised Funds, payroll donations, Philanthropic Gift Agreements, matching gifts, Charitable Gift Annuities, estates and trusts.
• In tandem with the Philanthropy Operations team, conduct routine reconciliation of donor records with Finance Department to maintain alignment and accuracy with donor intent and gift details. Partner with IT to update financial systems or other technical workflows as necessary for complete reconciliation and reporting interdependencies.
• Ensure data integrity by overseeing the maintenance of accurate CRM, electronic gift backup and hardcopy donor and prospect records, updating CRM records with most current details and opt out preferences, executing frequent CRM donor audits, organizing and leading update projects to ensure data accuracy to inform efficient and reliable reporting. Utilize all necessary and available tools for successful donor and prospect data analysis and reporting, factoring in the full donor relationship to prospect, gift processing & stewardship process decisions.
• Partner with Analytics & Reporting and Donor Services leadership to maintain and advise on scalable processes that ensure best practices in data integrity and cross-functional team data management to achieve ongoing philanthropic revenue growth and other strategic initiative goals. Communicate recommendations to advance business solutions through clear written and verbal presentations and explanations.
• Ensure data handing is completed with discretion and aligns with best practices, regulatory requirements, PCI standards, HIPAA and privacy laws. Proactively maintain and update Standard Operating Procedures to document consistent data workflows to ensure reliable outputs; train teams with ongoing updates.
• Other relevant duties as required to support the foundations' teams, donor development and outreach.

What you will need:

• Education: Bachelor's degree required, in Fundraising, Finance, Technology, Statistics, Business Administration, or related field preferred.
• Certification: Salesforce Associate certificate preferred.
• Experience:
• 3+ years' experience with Salesforce or other CRM is preferred.
• 5+ years' experience working with data in a development shop or consumer or donor centric setting is required, with an inherent joy of working with data and donors to be successful.
• Unique or Preferred Skills:
• Proficiency with MS Office and proactively working with Salesforce or similar CRM is required.
• Tech-savvy and avid learner with a keen interest in fundraising, nonprofit trends, data and donor relations.
• Strong written, verbal, organizational, and interpersonal and communication skills.
• Demonstrated ability to relate and interact warmly and professionally with individuals from diverse backgrounds, including system leadership, cross-departmental partners, vendors, prospects and discerning donors.
• Ability to handle sensitive and confidential information appropriately and with discretion.
• Excels at multi-tasking, goal setting, accountability, attention to detail and workload prioritization.
• Strong written, verbal, organizational, and interpersonal and communication skills; demonstrated ability to relate well to individuals from diverse backgrounds.
• Must be flexible and adaptable to changing priorities and proactively address challenges in a fast-paced, emerging and dynamic environment with ongoing deadlines.
• Ability to constructively accept and process feedback and a collaborative working style.
• Continuously seek ways to improve processes, increase efficiencies and actively pursue professional development opportunities.

Benefits (For full time or part time positions):

• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.