Principal Consultant - Manufacturing, Distribution and Automotive Solution Architect

Role Description

Telus Digital, Salesforce Practice is looking for Solution Architects who will join the Manufacturing, Automotive and Distribution Delivery team who share our vision of bringing the power of cloud computing to customers in this industry. The type of companies in our sector range but they all share a similar challenge of managing bringing products into a market through a complex supply chain. The success of these companies has a direct impact on all of our lives, as we buy manufactured goods every day. If you enjoy solving complex riddles, being a part of a team that works closely with Salesforce product teams and have the interest to dig and apply a variety of solution options that the platform offers this will be a fun ride!

Solution Architects are experienced professionals on our project teams responsible for overseeing the overall solution and deliverables. They work closely with various technical and non-technical team members, managing and running complex, enterprise and strategic projects. They are the subject matter expert, who actively participates in the project, scoping, design, build, implementation and successful deployment of various Salesforce initiatives, with the end goal of delivering value for customers.

The Solution Architect will have the opportunity to grow into a Certified Technical Architect (CTA) in Salesforce.

We are looking to hire well-rounded individuals that have and will constantly strive to improve upon the following consulting and people skills besides the technical competency skills:

• Client Focus and Accountability
• People Leadership/Drive to Succeed
• Teamwork and Collaboration
• Communication and Presentation Skills
• Innovation, Creativity and Problem Solving

Outlined below are the responsibilities and qualifications that are typically expected of our Solution Architects. The actual responsibilities and qualifications may vary slightly based on the experience and the level at which a candidate may get hired.

What you’ll do:

• Serve as a Trusted Advisor, drive conversations with our customer's Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance.
• Responsible for Design and managing the implementation of Salesforce solutions that meet business requirements.
• Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources.
• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Force.com Platform.
• Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Force.com Platform education.
• Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure.
• Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level.
• Build relationships with business partners, internal and external, and contribute to broader goals and growth beyond the scope of a single customer engagement.
• Contribute to the growth of the MAE Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.
• Identify opportunities to leverage the Salesforce platform and various integration tools.
• Participate in end to end implementation planning including project management, issue management, communication and change management.
• Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmap.

Qualifications

• 5+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.
• 2+ years of experience as an Architect in a mid-sized organization with demonstrated leadership.
• 2+ years of external consulting experience, including 3+ years of CRM consulting; and hands-on experience with one or more CRM software products such as Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc.
• Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.
• Experience with Waterfall and/or Agile implementation methodologies.
• Multiple Salesforce.com Certifications (Admin, Sales Cloud Consultant, Service Cloud Consultant, App Builder, Platform Developer 1, Marketing Cloud, CPQ etc.)
• Application development experience (JavaScript, XML, Java, C++, ASP and SQL).
• Preferred Bachelor’s degree in Business Administration and/or Information Technology (or equivalent experience).

Soft Skills

• People leadership — Must have demonstrated leadership skills in developing and growing long term, high value client relationships.
• Teamwork — Ability to effectively team with peers in large, matrixed organizations, including significant experience with off-shore teams and delivery.
• Client focus — Must apply a client-centric mindset and ensure that all projects keep clients’ stated needs and goals top of mind.
• Accountability — Must be willing to take ownership of and responsibility for clients' success.
• Communication and presentation skills — Must present complex information to both technical and non-technical audiences.
• Innovation, creativity, and problem-solving — Should be willing to think outside the box when confronting project challenges, building out practice assets and defining methods to train delivery resources.
• Strategy - Must be able to lay out a strategy or roadmap for clients onboarding or amidst a digital transformation anchored in Financial Services use cases.

Leadership Qualities

• Must have a strong commitment to living in service to others.
• Be of outstanding character; a leader who influences others to become the best versions of themselves and demonstrates wisdom, integrity and resilience even in tough times.
• Be a keenly intelligent builder, dedicated doer, and empathetic leader who enjoys developing teams and creative strategies.

Company Description

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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