Leasing Specialist

OverviewWe are seeking a motivated and detail-oriented, part-time Leasing Associate to join our team at The Common Apartments in Phoenix. As a Leasing Associate, you will be responsible for managing and maintaining our properties to ensure a high level of customer satisfaction. This role is ideal for individuals with a passion for real estate, customer service, and sales. If you are driven to succeed in a fast-paced environment and enjoy working in a dynamic property management setting, we encourage you to apply for this exciting opportunity.ResponsibilitiesRespond promptly and professionally to leasing inquiries via phone, email, text, online leads, and walk-ins.Build genuine relationships with prospective residents and identify their needs, preferences, and priorities.Conduct personalized, high-quality property tours that showcase the community, amenities, residences, and lifestyle.Effectively communicate the property's value proposition, pricing, availability, amenities, services, and resident benefits.Use consultative sales techniques to identify objections, address concerns, and guide prospects toward a leasing decision.Close qualified prospects and convert tours and leads into applications and signed leases.Maintain consistent follow-up with prospects throughout the leasing process.Create a sense of urgency when appropriate without using high-pressure sales tactics.Follow up with prospects who have toured but have not yet applied or signed.Maintain accurate lead and prospect information in AppFolio and other designated systems.Meet or exceed established leasing, tour, follow-up, and conversion goals.Provide a warm, professional, and memorable first impression of the property.Deliver a level of service consistent with a luxury hospitality environment.Anticipate prospect needs and personalize each interaction.Maintain a polished, welcoming, and professional presence while representing the property.Ensure the leasing office, model units, amenities, and tour paths are consistently presentation-ready.Respond to questions and concerns with professionalism, patience, and a solutions-oriented attitude.Treat every prospect and resident with respect and professionalism regardless of their circumstances.Stay knowledgeable about competing properties and current market conditions.Assist with open houses, resident events, marketing events, and other leasing initiatives.Assist with maintaining curb appeal and ensuring the property is tour-ready.Report maintenance, safety, cleanliness, or curb-appeal concerns to the appropriate team member.Represent Quartr Living and the property in a manner consistent with company standards and Fair Housing requirements.QualificationsHigh school diploma or equivalent required.Real Estate license preferred.Previous luxury apartment or Class A multifamily leasing experience preferred.Experience in property management, sales, or customer service preferred.Strong communication and conflict resolution skills.Ability to work independently and as part of a team.Proficiency in Microsoft Office and AppFolio.Basic knowledge of real estate law and administrative procedures.Availability to work a flexible schedule, including evenings and weekends. Schedule for this role will be Thursday, Friday and Saturday.Understanding of Fair Housing LawsAbility to lift up to 25 pounds.SkillsFile management and organizationData entry and record-keepingUpselling and customer serviceSales and marketingAdministrative and organizational skillsCustomer service and relationsCompensationHourly compensation: $18.00-$22.00 Based on experience and qualifications.Leasing incentives: Eligible for performance-based leasing bonuses in accordance with the property's compensation plan.Why Join Quartr Living?Quartr Living is a boutique property management company focused on creating exceptional experiences for residents, owners, and team members. Our approach combines technology, hospitality, and personalized service to operate communities at a higher standard.If you are someone who loves people, enjoys sales, takes pride in providing exceptional service, and gets excited when a prospect says "Where do I sign?" - we'd love to meet you!
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