Base Operations Officer

Base Operations Officer

Who are we: A professional basketball team and state-of-the-art arena/entertainment venue that specializes in creating memorable experiences for each guest we interact with. Some of our favorite things are live sports, concerts, comedy shows, family shows, and most any other world-class event you can think of, and we're looking for someone who shares the same interests. We live for the fast-paced world of sports & live entertainment, and as such, we work hard, run fast, execute flawlessly, and party it up when it all comes together. Lastly, we strive to deliver wonderful experiences that create lasting memories, and we prefer to surround ourselves with those who are the best at what they do.

Who are you: An enthusiastic lover of sports, live entertainment, and people. You have true passion for engaging in meaningful interactions and creating memorable experiences for all guests. You strive to be helpful, engaging, and knowledgeable of all things Atlanta Hawks and State Farm Arena. You enjoy being a part of an exciting and dynamic group, and you're committed to continuously enhancing the productivity and effectiveness of your team. Lastly, you enjoy working hard and celebrating hard, and you'd be shocked if guests weren't positively impacted by their interactions with you.

Job Summary:

As a Base Operations Officer, you are responsible for receiving incident information and producing accurate, timely documentation that captures the who, what, when, where, and why of each event. You support incident reporting workflows by collecting details, confirming facts, and communicating clearly with dispatch and security leadership. You will also spend up to 40% of your time working as an Event Security Officer, supporting screening, access control, and venue safety.

Responsibilities and Duties:

Incident Intake & Report Writing (40%)

• Receive incident information from radio, phone, text, and in-person contacts and capture complete details (who/what/when/where/why)
• Document incidents with accuracy, clarity, and professionalism, using appropriate tone and objective language
• Ask effective follow-up questions to confirm facts and reduce ambiguity while remaining respectful and calm
• Ensure reports are completed within event timelines and meet department standards for completeness

Event Security Officer Support (30%)

• Assist with patron screening at entry, including bag search technique and hand-wand metal detection when assigned
• Support access control by monitoring credentials and restricting entry to sensitive or restricted areas as directed
• Maintain a professional, guest-first demeanor while supporting safety, security, and order
• Remain prepared for posts that require extended standing and may be outdoors in varying weather conditions

Communication & Dispatch Support (20%)

• Communicate accurate incident details to dispatch and leadership to support timely response and proper resource routing
• Maintain radio discipline and clear communication practices during high-volume periods
• Support multiple concurrent incidents by prioritizing documentation and information flow without sacrificing accuracy

Quality, Compliance & Team Collaboration (10%)

• Follow internal policies and procedures for documentation, confidentiality, and incident handling
• Collaborate effectively with Security, Guest Experience, and other departments to support a consistent guest experience
• Accept feedback from Captains/Coaches and implement improvements to report quality and timeliness

Requirements:

• High School Diploma or equivalent
• Read, write, and speak English fluently
• Must be able to pass a background check
• Strong written communication skills with attention to detail and accuracy
• Ability to use phones, radios, and basic office systems; comfort learning incident/reporting tools as assigned
• Ability to use security screening tools/processes (bag checks, hand wand metal detector, ID verification scanner)
• Calm, professional demeanor in high-pressure environments; ability to multitask without losing efficiency or composure
• Clear verbal communication skills and ability to ask direct, respectful follow-up questions
• Strong judgment and discretion when handling sensitive information
• Team-first mindset and willingness to flex into frontline roles for extended periods
• Flexible schedule; able to work late hours, weekends, long nights, and holidays based on the event calendar
• Reliable transportation

Preferred Qualifications:

• Prior experience writing incident reports or working in dispatch/communications
• Prior experience in sports/entertainment venues or other high-volume public settings
• Familiarity with security screening or access control processes

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

If this opportunity looks exciting to you, please complete the application process. Go Hawks!