Mission Control Operator

Job Description

Job Description

Become part of our success story!

As one of the largest providers, we help our customers increase the efficiency and sustainability of their storage, picking, and transport processes using innovative technologies and software. From fully automated warehouses with customized service and maintenance packages to manual and semi-automatic systems, we offer cost-effective intralogistics solutions from a single source. Moreover, we are now a leading provider of software for internal material flow.

SSI SCHAEFER: 8,600 people that work in 80 operating companies and 7 production sites worldwide and impress customers from all sectors with customized intralogistics solutions.

We're a team here at SSI SCHAEFER, and we know that it takes all of us to get the job done. We've won Best Places to Work™ several years in a row and offer competitive benefits like 401K/matching, a great PTO package, and, because we want our teams to be healthy, we provide generous medical benefits. We also want you to be successful here. How do we do it? We put our employees and customers first, and we've got a great DNA culture here at SSI SCHAEFER—it's that simple.

We're also proud to be an equal-opportunity employer, including Veterans and Individuals with Disabilities. If you are also looking for an attractive employer to work with on a long-term basis, then simply get to know us!

Shift: This is an on-site position. 2nd shift: Wednesday to Saturday from 2pm - 12:30am

The Mission Control Operator monitors, analyzes, and supports automated material handling systems within warehouse and distribution center environments. Using advanced diagnostic tools, this role performs troubleshooting, documents system performance and faults, identifies opportunities for optimization, and collaborates with customers and cross-functional teams to maximize system uptime, throughput, and operational efficiency.

• Monitor Warehouse Management Systems (WMS), Material Flow Systems (MFS), and automated equipment to proactively identify, troubleshoot, and resolve operational issues while maintaining maximum system availability.
• Analyze system performance, equipment faults, and operational data to identify root causes, improve throughput, reduce cycle times, and recommend performance enhancements.
• Serve as the first point of response for system issues by documenting incidents, managing support tickets, escalating mechanical, electrical, software, and controls issues to the appropriate teams, and coordinating resolution efforts.
• Create and maintain operational reports, fault documentation, user guides, and training materials while supporting the training of internal teams and customers to improve system knowledge and reduce recurring issues.
• Collaborate with Software Support Engineers, global support teams, customers, and internal stakeholders to communicate system status, resolve high-impact issues, and drive continuous improvement initiatives.
• Participate in a rotating 24/7 support schedule to monitor automated systems, respond to production-impacting events, and ensure consistent operational performance.

• Associate degree in Computer Science, Engineering, or a related technical field, or an equivalent combination of education and relevant experience.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams.
• Ability to effectively multitask, prioritize work, and make sound decisions in fast-paced, high-pressure environments.

***No Sponsorship***