PMG Patient Services Representative

Now Hiring: PMG Patient Services Representative

Build your Career. Make a Difference. Presbyterian is hiring a skilled PMG Patient Services Representative

Type of Opportunity: Full time

Job Exempt: No

Job is based: Presbyterian Rust Medical Center

Work Shift: Weekday Schedule Monday-Friday (United States of America)

Responsibilities:

As a PMG Patient Services Representative, you will support patients by managing triage needs, scheduling appointments, coordinating referrals, handling messaging, and ensuring all demographic information remains accurate and up to date.

Handle inbound calls using skill-based routing and meet quality and performance standards. Resolve issues on first contact and complete outbound calls as needed.

Build and maintain positive relationships with customers and partners. Advocate for members/patients, ensure high-quality interactions, and support satisfaction and loyalty goals.

Contribute to process and procedure documentation and identify trends or improvement opportunities using the Improvement model.

Use tools such as Microsoft Word, Excel, D.A.R.T., Provider Manual, Pres Online, and Policies and Procedures to provide accurate information and benefit interpretation.

Participate actively as a team member across internal teams and improvement initiatives.

Document all customer interactions (calls, emails, mail, faxes, walk-ins) in appropriate databases for reporting and analysis.

Assist with coordinating meetings for training, contracting, or reporting when needed.

Qualifications:

• High school/GED diploma
• 1 year office/business experience
• Call Center experience preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.

Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinars, preventive screening and more.

Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.

About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.

Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.