EPIC Revenue Cycle Billing Supervisor

Job description:

We are seeking a hands-on Revenue Cycle Billing specialist to assist in overseeing day-to-day billing and follow-up operations in Epic Hospital Billing (HB) and Professional Billing (PB). This role monitors team productivity and quality, ensures timely account follow-up, supports issue resolution, and produces recurring financial/revenue cycle KPI reports for leadership. A key part of the role is providing ongoing education and coaching to improve consistency, compliance, and outcomes.

Key Responsibilities

• Supervise and support billing staff working Epic HB/PB workqueues (claim edits, claim submission, rejections, follow-up, and account resolution).
• Monitor productivity, quality, and aging movement; redistribute workloads and remove barriers to keep work moving.
• Track and trend outcomes and issues (backlogs, denial/rejection patterns, payment variances) and implement corrective actions.
• Produce routine reports and dashboards (A/R aging, cash trends, write-offs/adjustments, credit balances, refunds, productivity/KPIs) and communicate insights to leadership.
• Perform quality audits of account documentation, workqueue actions, and adherence to internal policies and workflows.
• Provide staff training and coaching: workflows, documentation standards, customer communication, and escalation handling; create tip sheets and job aids.
• Manage complex account escalations and partner with coding/HIM, registration, clinical departments, and leadership to resolve root causes.
• Support compliance and audit readiness by ensuring thorough documentation, consistent workflows, and policy adherence.

This is a 1099 contract position