Managed Services Analyst I | Fuel Operations Coordinator | Customer Service

Managed Services Analyst I

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Our PDI Fuel Management team is in search of a Managed Services Analyst I that can provide fuel inventory management and accounting services for customers who outsource their fuel management to PDI. Our customers rely on PDI's services to support fuel management, logistics distribution, fuel reconciliation services. Using PDI software, the PDI Fuel Management team helps its customers implement innovative technological solutions, increase efficiency, reduce labor costs, and maintain a competitive advantage. This is an ideal role for professionals with bookkeeping, accounting, data processing, dispatching and/or bulk fuel experience as our Fuel Services Analysts assist customers with end-to-end support in everything from A/P to A/R as it pertains to their fuel operations.

Responsibilities: Bulk Fuel Inventory Management

• Actively monitor designated customer's tank readings
• Plan deliveries as indicated by current fuel level and average daily usage
• Monitor market direction and adjust delivery time as necessary to manage customer fuel needs with the company's best purchasing opportunities
• Schedule, coordinate, and manage fuel deliveries to customer locations
• Build strong relationships with suppliers & carriers to support customer's fuel management program
• Ability to make fuel procurement or financial decisions efficiently and independently within established guidelines
• Ability to participate in an on-call rotation requiring weekend and overnight availability.

Responsibilities: Customer Service

• Receive customer calls /emails, engaging with a warm, pleasant, and helpful attitude
• Identify customer problems and resolve timely either directly or through other departments for resolution; maintain communication with the customer throughout the process
• In addition to inbound phone calls and email, other methods of communication and requests for delivery need to be managed and executed upon to ensure timely and accurate delivery of service on behalf of the customer

Responsibilities: Fuel Accounting Services

• Review customer's bulk fuel vendor invoice exceptions, correct errors, or dispute invoices on customer's behalf.
• Work with vendors to resolve any disputed invoices
• Ensure vendor invoices and files are processed for payment timely and accurately.
• Management statement process and ensure vendors are paid timely

Required Knowledge, Skills & Abilities

• Bachelor's Degree in Logistics or Supply Chain Management or equivalent work experience
• Minimum of 2 years of prior experience in either dispatch or fuel accounting required
• Petroleum experience preferred.
• Confident skills with Microsoft Office suite
• Must be able to multi-task and make financial impactful decisions in a fast-paced environment
• Demonstrated ability to work in a fast pasted, constantly changing environment
• Ability to handle multiple tasks and move between activities that require immediate response
• Ability to communicate effectively to all stakeholders.
• Able to work nights/weekends to support on-call
• Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.

$16 - $16 an hour This position is an hourly position with starting compensation of $16/Hr.

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.